ICEM SUMMIT
International Customer Experience Management Summit












ICEM BERLIN 2020
Why Attend ICEM Summit Berlin 2020?
Topics of ICEM
Key Insights
Key insights from first day
- The future of CX in Banking, Financial Services & Insurance, Telecom according to research
- What next for Customer Experience?
- Upgrading your Customer Experience: A cross industry perspective
- Creating Value Through Transforming Customer Journeys
- Customer Advocacy and Redesigning Customer Journeys
Key insights from second day
- How to deliver seamless Omni Channel Customer Experience on a Global Scale
- Measure what, understand how – the CX complexity in omnichannel world
- Driving an Omni-Channel Experience
- The Basic Human Needs System as grounded methodology for Customer and Employees Experience Design
- End-to-End Customer Experience Design as the backbone for a successful business strategy
What our attendants value most
Conference Benefits
Who needs this
Designed for chiefs, directors, heads, leaders, managers and executives
For everyone involved in: Customer Experience Management | Digital Care | Information Technology | Product Management | Client relationship Development | Customer Life Cycle Strategies | CRM & Omni Channel Management | Customer Care & Service Quality Retention & Loyalty Programs | Customer Insight & Satisfaction | Enterprises Feedback Management | Channel & Multichannel Management | Process Excellence | Social Media & Brand Management | Marketing sales
Well known industry leaders and emerging talents
Meet your speakers
Everything you need to know
Conference schedule 2020
- 08:30AM – 09:00AM / Registration open / Grab a cup of coffee, your badge and conference material
- 09:00AM – 09:30AM Opening Remarks by Chair Introductions – know your peers before we start
- 9:30AM – 11:00AM / Keynotes / Keynotes, case studies & presentations
- 11:00AM – 11:30AM Morning networking break Coffee, tea, fresh juices, bakery delights & fruits will be served
- 11:30AM – 12:30AM Keynotes Keynotes, case studies & presentations
- 12:30PM – 01:15PM Roundtable Roundtable Brainstorming session
- 01:15PM – 02:00PM Lunch Break Premium buffet lunch with coffee and drinks
- 02:00PM – 03:30PM Keynotes Keynotes, case studies & presentations
- 03:30PM – 04:00PM Afternoon networking break Coffee, tea, fresh juices, bakery delights & fruits will be served
- 04:00PM – 05:00PM Keynotes Keynotes, case studies & presentations
- 05:00PM – 05:30PM Interactive discussion panel Panel of 4 industry experts will take this Q & A session
- 05:30PM – 06:00PM Closing ceremony Daily wrap up session and Closing remarks
- 06:00PM – 07:00PM Cocktail Reception Registration required
- 08:30AM – 09:00AM / Registration open / Grab a cup of coffee, your badge and conference material
- 09:00AM – 09:30AM / Opening Remarks by Chair / Quick review of Day 1
- 9:30AM – 11:00AM / Keynotes / Keynotes, case studies & presentations
- 11:00AM – 11:30AM / Morning networking break / Coffee, tea, fresh juices, bakery delights & fruits will be served
- 11:30AM – 12:30AM / Keynotes / Keynotes, case studies & presentations
- 12:30PM – 01:15PM / Roundtable / Roundtable Brainstorming session
- 01:15PM – 02:00PM / Lunch Break / Premium buffet lunch with coffee and drinks
- 02:00PM – 03:30PM / Keynotes / Keynotes, case studies & presentations
- 03:30PM – 04:00PM / Afternoon networking break / Coffee, tea, fresh juices, bakery delights & fruits will be served
- 04:00PM – 05:00PM / Keynotes / Keynotes, case studies & presentations
- 05:00PM – 05:30PM / Interactive discussion panel / Panel of 4 industry experts will take this Q & A session
- 05:30PM – 06:00PM / Closing ceremony / Daily wrap up session and Closing remarks
If you prefer to have schedule sent to you via mail please do it here.
Flexible pricing with no surprises
Conference Tickets
Basic pass
Conference passBusiness Lunch
Tea, coffee & snacks
Cocktail reception
Gold pass
Conference passAccommodation
Business Lunch
Tea, coffee & snacks
Cocktail reception
Premium pass
Premium Pass (Top)Conference Pass (X2)
Accommodation (X2)
Business Lunch
Tea, coffee, snacks
Cocktail reception
Need additional pricing info? Get in touch for custom and high-volume pricing.
Don't just take our word for it
What they say about us
Where it's all gonna happen
Welcome to Berlin
Radisson Blu Hotel
Karl-Liebknecht-Str. 3, 10178 Berlin
Phone: +49 30 238280
The Radisson Blu Hotel Berlin is the perfect starting point for your business trip to the German capital as it lies in the heart of City West just a few stops from Berlin’s fairgrounds. Attentive and discrete employees, a breakfast buffet rich in variety and comfortable, generous and functional rooms and suites make your stay at our business hotel a special experience.
Location & Arrival
Check all the transportation details on hotel’s website.
Thanks for everything
Sponsors



Knowledge partners




















Interested in becoming a sponsor?
If your company is interested in sponsoring ICEM Summit Berlin 2020, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us

Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn

Karen Radley
Conference Manager
icem@binaconf.com
Linkedin