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13th Annual · In person

22nd & 23rd May 2024

CC Summit Madrid

Contact Center Summit
Knowledge partners

CC Summit

The Contact Centre Summit is a conference that brings together professionals from the customer service and contact centre industry. The summit features keynote speeches, panel discussions, and networking opportunities. The goal of the summit is to provide a platform for industry leaders and professionals to share knowledge and best practices, discuss emerging trends and challenges, and showcase new technologies and solutions. Join us at the Contact Centre Summit Madrid and get valuable insights from Contact Center experts.

  • Trailblazing Benchmarks: Set elite standards in industry benchmarking.
  • Innovation Corner: Unearth and explore groundbreaking innovative solutions.
  • Market Mastery: Understand evolving dynamics in your industry.
  • Branding Brilliance: Craft and elevate your sector-specific brand.
  • Trendspotting: Decode fresh CX trends for your industry.
  • Knowledge Treasury: Dive into invaluable sector-specific insights.
  • Skill Enhancement: Achieve certifications and amplify professional prowess.


Unlock the keys to thriving contact centres by attending the BINA conference. Our agenda, led by experts, features cutting-edge insights and real-life case studies from industry leaders. Join us at this conference in Madrid as we explore the successes, challenges, and lessons learned by some of the industry leaders who are defining the future of contact centres.rned by some of the industry leaders defining the future.

  • Chatbots & Conversational AI
  • Revolutionising Customer Service with AI
  • Empowering Employees for Exceptional CX
  • Strategies for Inbound & Outbound Contact Centers
  • Contact Center Challenges and Opportunities
  • Best Practices for Protecting Customer Information
  • Trends & Predictions for the Industry
  • Experts Panel Discussion
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Elevating Contact Center Profitability
  • Quality Assurance: Key to Success
  • Cloud-based Software: Pros and Cons
  • Personalization and Customization
  • Omnichannel communication
  • Talent Acquisition & Retention Strategies
  • Remote Work: Unlock Your Potential
  • Unlock new insights through live Q&A
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session
Get more detailed schedule



Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Retail, Telecommunication, and Insurance involved in:

Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot

Limited offer

Early bird
registration discount

Get your access to Binaconf today
now with 20% off for first 50 tickets


Register now
and gain team access to the event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation


For the third year running, Madrid has been named the world’s leading meetings & conference destination at the world travel award. Internationally famous for its art collections, home to one of the world’s top sporting clubs – Real Madrid, and headquarters of the world tourism organisation – these reasons and more make Madrid MICE venues lively places. Madrid is an ideal city and home for BINAs Contact Center Summit Europe. With Spain’s most significant airport close by, modern infrastructure, decent climate, vast cultural heritage and a nightlife scene like no other, it is undoubtedly a place that offers great possibilities. Enjoy the event!


Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Karen Radley

Head of Production

Unnati Jain

Production Lead

Kristína Zaťková

Operations Lead