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13th Annual · In person

22nd & 23rd May 2024

CC Summit Madrid

Contact Center Summit
Knowledge partners

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot

Limited offer

Early bird
registration discount

Get your access to Binaconf today
now with 20% off for first 50 tickets


Register early
to save 20% off your ticket

By registering early you get:

  • Ensure your spot is reserved
  • Gain access to exclusive content.
  • Gain access to digital libraries.
  • Get into our referral program.
  • Enjoy complimentary accommodation


For the third year running, Madrid has been named the world’s leading meetings & conference destination at the world travel award. Internationally famous for its art collections, home to one of the world’s top sporting clubs – Real Madrid, and headquarters of the world tourism organisation – these reasons and more make Madrid MICE venues lively places. Madrid is an ideal city and home for BINAs Contact Center Summit Europe. With Spain’s most significant airport close by, modern infrastructure, decent climate, vast cultural heritage and a nightlife scene like no other, it is undoubtedly a place that offers great possibilities. Enjoy the event!

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Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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countries hosted our events


years of experience

Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Karen Radley

Head of Production