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10th & 11th May 2023

Contact Centre Summit Madrid

Contact Centre Summit Madrid

Why attend
Contact Centre Summit Madrid?

Contact Center Summit embraces partnerships, projects with a number of Knowledge Partners, all designed to enhance and fine tune the quality of our conference for organisations that span across various sectors. Join us to understand and stay in touch with the latest trends in technology, that is revolutionising the way companies interact with their customers to create one of a kind customer service experience.

Learn more about topics

Topics at Glance

Event Schedule

The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. Join us at this conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Contact centre

  • Chatbots & Conversational AI
  • Revolutionising Customer Service with AI
  • Empowering Employees
    for Exceptional CX
  • Strategies for Inbound &
    Outbound Contact Centers
  • Contact Center Challenges and Opportunities
  • Best Practices
    for Protecting Customer Information
  • Trends & Predictions for the Industry
  • Experts Panel Discussion
  • Elevating Contact Center Profitability
  • Quality Assurance: Key to Success
  • Cloud-based Software: Pros and Cons
  • Personalization and Customization 
  • Omnichannel communication
  • Talent Acquisition & Retention Strategies
  • Remote Work: Unlock Your Potential
  • Unlock new insights through live Q&A

Benefits of attending Contact Centre Summit Madrid

  • Benchmarking 
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
Reserve my seat

Interested in becoming speaker?

Speakers' Corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for your colleagues

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About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our event

For the second year running, Madrid has been named the world’s leading meetings & conference destination at the world travel award. Internationally famous for its art collections, home to one of the world’s top sporting clubs – Real Madrid, and headquarters of the world tourism organisation – these reasons and more make Madrid MICE venues lively places. Madrid is an ideal city and home for BINAs Contact Center Summit Europe. With Spain’s most significant airport close by, modern infrastructure, decent climate, vast cultural heritage and a nightlife scene like no other, it is undoubtedly a place that offers great possibilities.

Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Telecommunication and Insurance involved in:

Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance  | Knowledge Management | Conversational AI and Chatbot

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Marcela Luptovská

Production Manager