17th & 18th October 2024
ECC Summit Lisbon
Excellence in Contact Centre Summit
ABOUT
ECC Summit
The Excellence in Contact Centre Summit is the premier gathering for industry leaders, fostering the exchange of transformative insights and best practices. Through dynamic presentations, interactive discussions, and strategic networking, attendees gain actionable tools to enhance customer interactions and drive business growth globally. Our mission: cultivate loyalty, elevate satisfaction, and ignite revenue expansion.
- Benchmarking
- New ideas and solutions
- Getting a handle on the market
- Brand building
- Discovering the latest trends
- Gaining irreplaceable knowledge
- Certification and learning new skills
ECC SUMMIT
Schedule
Step into the realm of customer-centric innovation at the Excellence in Contact Centre Summit. Delve into cutting-edge insights from industry pioneers and practical case studies, equipping you to sculpt extraordinary customer interactions. Seize this exclusive opportunity to elevate your expertise and propel your professional journey. Secure your spot now for this indispensable learning experience.
OCTOBER
17
TOPICS
- Remote Operations: Key Challenges: People & Operations
- Be a Service Delivery Specialist, transforming your organization aligned with risk mitigation with a customer centric perspective
- Natural Conversations by blending Human & Artificial Intelligence
- The Era of Ecosystems & Platforms: Digital Transformation in Embedded Distribution
- Customers love being heard: Using Customer feedback for Improvement
- Impact of Digital Transformation in Customer Experience
SCHEDULE
- 8:45 – 9:00 – Welcome Speech
- 9:00 – 9:40 – Keynote Session
- 9:40 – 10:10 – Keynote Session
- 10:10 – 10:30 – Keynote Session
- 10:30 – 11:00 – Break
- 11:00 – 11:45 – Keynote Session
- 11:45 – 12:15 – Keynote Session
- 12:15 – 13:00 – Panel Discussion
- 13:00 – 14:00 – Lunch
OCTOBER
18
TOPICS
- Enhancing Efficiency and Customer Satisfaction in Modern Contact Centers
- Transforming Customer Engagement: Innovations in B2B2C Contact Center Strategies
- AI and EI: future of calling
- Omni-channel Strategy: Bridging the Gap Between Online and Offline Interactions
- Contact Center of the Future
- Empathetic Leadership in Challenging Times
- Challenges of implementing SaaS in business Ops
SCHEDULE
- 8:45 – 9:00 – Welcome Speech
- 9:00 – 9:30 – Keynote Session
- 9:30 – 10:00 – Keynote Session
- 10:00 – 10:30 – Keynote Session
- 10:30 – 11:00 – Break
- 11:00 – 11:45 – Keynote Session
- 11:45 – 12:15 – Keynote Session
- 12:15 – 13:00 – Panel Discussion
- 13:00 – 14:00 – Lunch
MEET YOUR
Speakers
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Telecommunication, Retail, Insurance, Banking & Technology involved in:
Contact Centre | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
WELCOME TO
Lisbon
Nestled along the Atlantic coast, Lisbon, Portugal, sets the stage for our 14th Annual Excellence in Contact Centre Summit. With its historic charm and modern vibrancy, Lisbon offers a captivating backdrop for collaboration and innovation. From iconic landmarks like Belém Tower to its renowned cuisine, attendees will be immersed in the city’s rich culture. With a thriving tech scene and warm hospitality, Lisbon promises to inspire meaningful connections and insights at our summit.
Jupiter Lisboa Hotel
Avenida da República,
46 1050-195 Lisboa
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Unnati Jain
Production Lead
Unnati.jain@binaconf.com
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Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
LinkedIn
