25th & 26th October 2023
ECC Summit Barcelona
Excellence in Contact Centre Summit
ABOUT
ECC Summit
Discover the Future of Excellence with ECC. Embarking on its 12th year, the Excellence in Contact Centres (ECC) Summit in Barcelona stands as a beacon for professionals in the financial services, insurance, telecom, and bpo industries. ECC brings the vanguard of industry developments, drawing a panorama of the future with the strokes of expert insights, strategic dialogues, and dynamic peer-to-peer networking.
- Trailblazing Benchmarks: Set elite standards in industry benchmarking.
- Innovation Corner: Unearth and explore groundbreaking innovative solutions.
- Market Mastery: Understand evolving dynamics in your industry.
- Branding Brilliance: Craft and elevate your sector-specific brand.
- Trendspotting: Decode fresh CX trends for your industry.
- Knowledge Treasury: Dive into invaluable sector-specific insights.
- Skill Enhancement: Achieve certifications and amplify professional prowess.
CC SUMMIT
Schedule
Embark on a two-day intensive at Barcelona’s renowned Excellence in Contact Centres Summit. Designed specifically for contact centre specialists from the banking, fintech, insurance, and telecom industries, this summit offers a deep dive into best practices and challenges. Engage with case studies presented by Europe’s leading institutions, shedding light on contemporary CX dynamics within these key sectors. Shape your future in the world of contact centres. Register now and be at the forefront of industry discourse in Barcelona!
OCTOBER
25
TOPICS
- AI Chatbots: Elevating Customer Experience
- Future Trends: Contact Center Tech
- Omnichannel: Crafting Seamless Journeys
- Data Insights: Decoding Customer Behaviour
- Key to Satisfaction: Empower Agents
- Voice Tech: Enhancing Customer Service
- Resilience: Crisis Management Lessons
- Emotional Intelligence in Customer Talks
- Proactive Service: Anticipating Needs
- Continuous Training: Empower Agents
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:30 Keynote session
- 09:30 – 10:00: Keynote session
- 10:00 – 10:30: Networking Break
- 10:30 – 11:00: Keynote session
- 11:00 – 11:30: Keynote session
- 11:30 – 12:00: Keynote session
- 12:00 – 12:45: Interactive Panel Discussion
- 12:45 – 13:45: Business Lunch Break
OCTOBER
26
TOPICS
- AI Personalization: Superior Experiences
- Self-Service: Customer Empowerment
- Beyond KPIs: Customer-Centric Metrics
- Social Media: Boosting Engagement
- AI & Empathy: Humanising Digital
- Security: Protecting Digital Customer Data
- Visual Comm: Beyond Text
- Tech Innovations: Future-Proofing Centers
- Emotional Branding: Boosting Loyalty
- Data Ethics: Personalization vs. Privacy
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:30 Keynote session
- 09:30 – 10:00: Keynote session
- 10:00 – 10:30: Networking Break
- 10:30 – 11:00: Keynote session
- 11:00 – 11:30: Keynote session
- 11:30 – 12:00: Keynote session
- 12:00 – 12:45: Interactive Panel Discussion
- 12:45 – 13:45: Business Lunch Break
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Contact Center | Customer Care & Service Quality | Customer Support I Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
WELCOME TO
Barcelona
Welcome to Barcelona, the vibrant city located on the Mediterranean coast in northeastern Spain that will play host to the upcoming Excellence in Contact Centre Summit. The city is known for its stunning architecture, including the works of Antoni Gaudi, the city is also famous for its world-class museums, delicious cuisine, and bustling nightlife. Barcelona is home to the iconic Sagrada Familia, Park Guell, and the bustling Las Ramblas boulevard.We believe that Barcelona’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.
Sofitel Barcelona Skipper
Av. del Litoral, 10, 08005 Barcelona, Spain
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Unnati Jain
Production Lead
Unnati.jain@binaconf.com
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Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
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