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12th Annual In-person

25th & 26th October 2023

ECC Summit Barcelona

Excellence in Contact Centre Summit
Sponsors
Knowledge partners
ABOUT

ECC Summit

Discover the Future of Excellence with ECC. Embarking on its 12th year, the Excellence in Contact Centres (ECC) Summit in Barcelona stands as a beacon for professionals in the financial services, insurance, telecom, and bpo industries. ECC brings the vanguard of industry developments, drawing a panorama of the future with the strokes of expert insights, strategic dialogues, and dynamic peer-to-peer networking.

  • Trailblazing Benchmarks: Set elite standards in industry benchmarking.
  • Innovation Corner: Unearth and explore groundbreaking innovative solutions.
  • Market Mastery: Understand evolving dynamics in your industry.
  • Branding Brilliance: Craft and elevate your sector-specific brand.
  • Trendspotting: Decode fresh CX trends for your industry.
  • Knowledge Treasury: Dive into invaluable sector-specific insights.
  • Skill Enhancement: Achieve certifications and amplify professional prowess.
CC SUMMIT

Schedule

Embark on a two-day intensive at Barcelona’s renowned Excellence in Contact Centres Summit. Designed specifically for contact centre specialists from the banking, fintech, insurance, and telecom industries, this summit offers a deep dive into best practices and challenges. Engage with case studies presented by Europe’s leading institutions, shedding light on contemporary CX dynamics within these key sectors. Shape your future in the world of contact centres. Register now and be at the forefront of industry discourse in Barcelona!

OCTOBER
25
TOPICS
  • AI Chatbots: Elevating Customer Experience
  • Future Trends: Contact Center Tech
  • Omnichannel: Crafting Seamless Journeys
  • Data Insights: Decoding Customer Behaviour
  • Key to Satisfaction: Empower Agents
  • Voice Tech: Enhancing Customer Service
  • Resilience: Crisis Management Lessons
  • Emotional Intelligence in Customer Talks
  • Proactive Service: Anticipating Needs
  • Continuous Training: Empower Agents
SCHEDULE
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:30 Keynote session 
  • 09:30 – 10:00: Keynote session 
  • 10:00 – 10:30: Networking Break
  • 10:30 – 11:00: Keynote session 
  • 11:00 – 11:30: Keynote session 
  • 11:30 – 12:00: Keynote session 
  • 12:00 – 12:45: Interactive Panel Discussion
  • 12:45 – 13:45: Business Lunch Break
Get more detailed schedule
OCTOBER
26
TOPICS
  • AI Personalization: Superior Experiences
  • Self-Service: Customer Empowerment
  • Beyond KPIs: Customer-Centric Metrics
  • Social Media: Boosting Engagement
  • AI & Empathy: Humanising Digital
  • Security: Protecting Digital Customer Data
  • Visual Comm: Beyond Text
  • Tech Innovations: Future-Proofing Centers
  • Emotional Branding: Boosting Loyalty
  • Data Ethics: Personalization vs. Privacy
SCHEDULE
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:30 Keynote session 
  • 09:30 – 10:00: Keynote session 
  • 10:00 – 10:30: Networking Break
  • 10:30 – 11:00: Keynote session 
  • 11:00 – 11:30: Keynote session 
  • 11:30 – 12:00: Keynote session 
  • 12:00 – 12:45: Interactive Panel Discussion
  • 12:45 – 13:45: Business Lunch Break
Get more detailed schedule
2023

Speakers

Reserve my seat
POWER OF CONNECTIONS

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Contact Center | Customer Care & Service Quality | Customer Support I Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

Limited offer

Last minute discounts

Secure your access to ECC Summit today
and take advantage of our limited time offer.

WHATˇS INSIDE

Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation
WELCOME TO

Barcelona

Welcome to Barcelona, the vibrant city located on the Mediterranean coast in northeastern Spain that will play host to the upcoming Excellence in Contact Centre Summit. The city is known for its stunning architecture, including the works of Antoni Gaudi, the city is also famous for its world-class museums, delicious cuisine, and bustling nightlife. Barcelona is home to the iconic Sagrada Familia, Park Guell, and the bustling Las Ramblas boulevard.We believe that Barcelona’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.

Sofitel Barcelona Skipper
Av. del Litoral, 10, 08005 Barcelona, Spain

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ABOUT US

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
LinkedIn

Unnati Jain

Production Lead
Unnati.jain@binaconf.com
LinkedIn

Kristína Zaťková

Operations Lead
Kristina.zatkova@binaconf.com
LinkedIn