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25th & 26th October 2023

ECC Summit Barcelona

Excellence in Contact Centre Summit
Knowledge partners

ECC Summit

The Excellence in Contact Centre Summit is a yearly gathering designed to cater to contact centre professionals, providing them with a platform to exchange industry knowledge and adopt best practices. This summit offers a variety of engaging sessions, including keynote speeches, panel discussions, and networking events. Participants will have the opportunity to explore a wide range of topics such as customer experience, employee engagement, technology, and analytics. The primary goal of this event is to equip attendees with practical strategies that can enhance their contact centre operations and enable them to deliver exceptional customer service.

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills


Join us in Barcelona for the Excellence in Contact Centre Summit, an unmissable opportunity to elevate your skills and advance your career. This summit offers a platform to discover industry best practices, connect with fellow professionals, and acquire valuable insights to enhance your contact centre operations. Don’t miss out on this enriching experience in Barcelona that will empower you to reach new heights in your professional journey.

  • Customer Experience Transformation
  • Omni channel Engagement
  • AI and Automation in Contact Centres
  • Employee Engagement and Performance
  • Analytics and Insights
  • Emerging Technologies in Contact Centres
  • Future Trends and Innovations
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00 Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Contact Centre Security
  • Multilingual Support
  • Self-Service and Chatbot Solutions
  • Emotional Intelligence in Customer Interactions
  • QA and Performance Management
  • Remote Workforce Management
  • Voice of the Customer Strategies
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00 Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session
Get more detailed schedule


Reserve my seat

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Contact Center | Customer Care & Service Quality | Customer Support I Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

Limited offer

Last minute
registration discount

Secure your access to ECC Summit today
and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary consulting

2990€  2690€

Buy early bird ticket


Welcome to Barcelona, the vibrant city located on the Mediterranean coast in northeastern Spain that will play host to the upcoming Excellence in Contact Centre Summit. The city is known for its stunning architecture, including the works of Antoni Gaudi, the city is also famous for its world-class museums, delicious cuisine, and bustling nightlife. Barcelona is home to the iconic Sagrada Familia, Park Guell, and the bustling Las Ramblas boulevard.We believe that Barcelona’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.

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Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Unnati Jain

Production Lead