ECC Summit Barcelona
Excellence in Contact Centre Summit
ABOUT
ECC Summit
The Excellence in Contact Centre Summit is a yearly gathering designed to cater to contact centre professionals, providing them with a platform to exchange industry knowledge and adopt best practices. This summit offers a variety of engaging sessions, including keynote speeches, panel discussions, and networking events. Participants will have the opportunity to explore a wide range of topics such as customer experience, employee engagement, technology, and analytics. The primary goal of this event is to equip attendees with practical strategies that can enhance their contact centre operations and enable them to deliver exceptional customer service.
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
CC SUMMIT
Schedule
Join us in Barcelona for the Excellence in Contact Centre Summit, an unmissable opportunity to elevate your skills and advance your career. This summit offers a platform to discover industry best practices, connect with fellow professionals, and acquire valuable insights to enhance your contact centre operations. Don’t miss out on this enriching experience in Barcelona that will empower you to reach new heights in your professional journey.
OCTOBER
25
TOPICS
- Customer Experience Transformation
- Omni channel Engagement
- AI and Automation in Contact Centres
- Employee Engagement and Performance
- Analytics and Insights
- Emerging Technologies in Contact Centres
- Future Trends and Innovations
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00 Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
OCTOBER
26
TOPICS
- Contact Centre Security
- Multilingual Support
- Self-Service and Chatbot Solutions
- Emotional Intelligence in Customer Interactions
- QA and Performance Management
- Remote Workforce Management
- Voice of the Customer Strategies
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00 Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
- 14:00 – 14:45: Keynote session
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Contact Center | Customer Care & Service Quality | Customer Support I Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary consulting
2990€ 2690€
WELCOME TO
Barcelona
Welcome to Barcelona, the vibrant city located on the Mediterranean coast in northeastern Spain that will play host to the upcoming Excellence in Contact Centre Summit. The city is known for its stunning architecture, including the works of Antoni Gaudi, the city is also famous for its world-class museums, delicious cuisine, and bustling nightlife. Barcelona is home to the iconic Sagrada Familia, Park Guell, and the bustling Las Ramblas boulevard.We believe that Barcelona’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Unnati Jain
Production Lead
Unnati.jain@binaconf.com
LinkedIn
