ICEM DACH
Germany / Austria / Switzerland
ABOUT
ICEM DACH
Many customer functions are still struggling to recruit talent, integrate and train technology to deliver to its full potential, and align internal business units to deliver a cohesive customer experience. All rallied around one, shared goal: ensuring your customers reach their desired outcomes. Return to your desk, re-energised, raring to go and equipped with proven tips, strategies and a whole host of valuable new industry connections. We are here to accomplish and reach your goals in customer experience.
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
ICEM DACH
Schedule
There’s no better way to shape your future plans than by attending the ICEM Dach. We’ve spent a lot of time researching industry pain points, as well as which organisations are excelling, in order to craft a day filled with content that we know will help you thrive.
May
24
TOPICS
- Customer Obsession
- Future of Customer Service
- Customer Experience Excellence
- Future of Artificial Intelligence
- Customer satisfaction & Beyond
- Digital Transformation
- Interactive Panel Discussion
- Collaborative Roundtable Session
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00 Keynote session
- 10:00 – 10:45: Keynote session
- 10:45 – 11:15: Networking Break
- 11:15 – 12:00: Keynote session
- 12:00 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Lunch Break
May
25
TOPICS
- Customer-Centric Culture
- Customer Interaction Trends
- Omnichannel Experience
- Employee & Staff Experience
- Customer Journey Mapping
- Conversational AI & Chatbots
- Interactive Panel Discussion
- Customer Feedback Management
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00 Keynote session
- 10:00 – 10:45: Keynote session
- 10:45 – 11:15: Networking Break
- 11:15 – 12:00: Keynote session
- 12:00 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Lunch Break
POWER OF CONNECTIONS
Whom will I meet there
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:
Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering now you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary consulting
1500€ 1100€
WELCOME TO
Our Virtual Event
Offline to online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online summit to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Customer Experience, Customer Relationship Management, Digital Transformation, and much more. The agenda and speaker faculty are unrivaled, yet this summit is much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, and plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
Karen Redley
Head of Production
icem@binaconf.com
LinkedIn
