24th & 25th May 2023

ICEM DACH

Germany / Austria / Switzerland

ICEM DACH

Why attend ICEM DACH?

For most companies is Customer Experience significant concern. Many small and large corporations are investing a fortune for the improvement of their Customer Experience. Whether it is for keeping the customer data safe by opting for IT security risk assessments or using AI-powered chatbots to engage with the prospects 24/7, customer experience is evolving very fast. The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. I hope you will join me at this important conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Customer Experience.

Learn more about topics

Benefits of attending virtual summit

  • Live Presentations
  • 1:1 Meetings
  • Breakout Rooms
  • AI Networking
  • In-Platform Calls
  • Digital Contents
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Interested in becoming speaker?

Speakers' Corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts

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About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual event

With the offline to online transformation of events and conferences after the pandemic
and the proven success of our previous virtual conferences, BINA is ready to host another fully online summit to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Customer Experience, Customer Relationship Management, Digital Transformation, and much more. The agenda and speaker faculty are unrivaled, yet this summit is much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, and plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.

Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

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Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková

Operations Lead
kristina.zatkova@binaconf.com
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Marcela Luptovská

Associate Production Manager
marcela.luptovska@binaconf.com
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