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24th & 25th May 2023


Germany / Austria / Switzerland

Knowledge partners


Many customer functions are still struggling to recruit talent, integrate and train technology to deliver to its full potential, and align internal business units to deliver a cohesive customer experience. All rallied around one, shared goal: ensuring your customers reach their desired outcomes. Return to your desk, re-energised, raring to go and equipped with proven tips, strategies and a whole host of valuable new industry connections. We are here to accomplish and reach your goals in customer experience.

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills


There’s no better way to shape your future plans than by attending the ICEM Dach. We’ve spent a lot of time researching industry pain points, as well as which organisations are excelling, in order to craft a day filled with content that we know will help you thrive.

  • Customer Obsession
  • Future of Customer Service
  • Customer Experience Excellence
  • Future of Artificial Intelligence
  • Customer satisfaction & Beyond
  • Digital Transformation
  • Interactive Panel Discussion
  • Collaborative Roundtable Session
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00 Keynote session 
  • 10:00 – 10:45: Keynote session 
  • 10:45 – 11:15: Networking Break
  • 11:15 – 12:00: Keynote session  
  • 12:00 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Lunch Break
Get more detailed schedule
  • Customer-Centric Culture
  • Customer Interaction Trends
  • Omnichannel Experience
  • Employee & Staff Experience
  • Customer Journey Mapping
  • Conversational AI & Chatbots
  • Interactive Panel Discussion
  • Customer Feedback Management
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00 Keynote session 
  • 10:00 – 10:45: Keynote session 
  • 10:45 – 11:15: Networking Break
  • 11:15 – 12:00: Keynote session 
  • 12:00 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Lunch Break
Get more detailed schedule


Reserve my seat

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

Limited offer

Last minute
registration discount

Secure your access to ICEM DACH today and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering now you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary consulting

1500€  1100€

Buy early bird ticket

Our Virtual Event

Offline to online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online summit to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Customer Experience, Customer Relationship Management, Digital Transformation, and much more. The agenda and speaker faculty are unrivaled, yet this summit is much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, and plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.


Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Karen Redley

Head of Production