15th & 16th September 2022

ICEM SUMMIT BERLIN

International Customer Experience Management Summit

ICEM summit online

Why attend ICEM summit?

For most companies is Customer Experience significant concern. Many small and large corporations are investing a fortune for the improvement of their Customer Experience. Whether it is for keeping the customer data safe by opting for IT security risk assessments or using AI-powered chatbots to engage with the prospects 24/7, customer experience is evolving very fast. The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. I hope you will join me at this important conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Customer Experience.

Learn more about topics

Topics of ICEM

Key Insights

150

delegates

100

companies

speakers

Key insights from first day

Trends in customer service on the horizon for 2022
Adapting business to changing customers’ expectations after the pandemic
Moving omnichannel from theory to reality
Automation in customer service
AI-enhanced experiences
Interactive panel discussion
Q&A with experts

Key insights from second day

Harmonizing humanity and automation
The importance of collecting data to reach great customer experience
Why omnichannel experience (CX) is important for your business
Customer care reinforces excellent CX
Social media as a primary customer service channel
Interactive panel discussion
Q&A with experts

Don't just take our word for it

What they say about us

“

Very good selection of topics, very interactive. Very good location.
TelefonicaDirector Customer Experience

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Many insights and important topics. Good venue, well organized.
SEBHead of region Baltic Countries

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Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!
ABN Amro BankDirector Contact Center

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There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!
VodafoneDirector International Sales and Marketing Operations

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The topics and discussions were of high level and really useful.
TurkcellDirector Customer Relations

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Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.
Citi BankMember of board

“

Very enjoyable and extremely thought-provoking discussions in a very interactive group.
TelecomMember of Board Orange

“

All speakers were very good, interesting discussions, interesting topics, perfect!
T-MobileVice President Customer Experience

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Interesting topics and good organization, good participants!
Austrian TelecomVice President Customer Interaction

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This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''
Royal Bank of ScotlandDirector Customer Operations

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'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!
ING BankHead of Division

Where it's all gonna happen

Welcome to Berlin

Pullman Berlin Schweizerhof Hotel
Budapester Str. 25
10787 Berlin
Germany

This contemporary hotel in the Tiergarten district is a 9-minute walk from Zoo Berlin and 11 minutes’ stroll from Zoologischer Garten S-Bahn/U-Bahn station.