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15th & 16th September 2022

ICEM SUMMIT BERLIN

International Customer Experience Management Summit

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ICEM summit online

Why attend ICEM summit?

Customer Experience Management is fast becoming a critical differentiator in today’s hyper-connected, sensitive, and competitive European market.The pandemic has accelerated the transition to digital and consumer expectations have been rapidly rising. In this digital world consumers demand better experience, smooth self-service pushing for fierce competition among businesses. A big reason for going to conferences is to meet with likeminded people and industry peers and use the opportunity to be prepared for everyday changes and take your game to the next level.

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Program

Event schedule

The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. Join us at this conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Customer Experience.

See event schedule
15
September
  • How to understand competitive Insight of CX Strategy ?
  • How to develop a human-centric CX strategy in a data driven world?
  • Measure, prioritize, scale – The Equation of CX
  • Plotting the customer journey map
  • How to reach the preferred customer touchpoint through omnichannel?
  • Building responsible AI
  • Unleash the capabilities of Sitecore AI to power real-time personalization
  • Interactive panel discussion
  • Q&A with Experts
16
September
  • How you can Optimize your digital transformation and CX strategies.  
  • How lack of alignment, unclear journey and technology lead to bad customer experience Management?
  • How to bring Privacy and Data Security to a HyperPersonalized Customer Experience?
  • Hybrid Customer Experience in a Post Pandemic World: What do your customers expect?
  •  “humans vs bots”  evolved to “humans with bots”
  • Mission & Vision of 2023
  • Interactive panel discussion
  • Q&A with Experts

Benefits of attending ICEM summit

  • Benchmarking 
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
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Interested in becoming speaker?

Speakers corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for your colleagues

Join growing list of our top speakers from world known companies. 

You'll be in good company

Sabine Oberhausen

Senior CEX Transformation Manager | Tele Columbus

Germany

Ant Morse

Head of Innovation & Account Engagement | Virgin Media

UK

Stephen Kennedy

Director Pre-Sales | eGain

UK

Gregor Stetina

Head of Customer Management - International Markets | UNIQA

Austria

Aymen Ismail

Head of Customer Engagement Solutions | Smart Europe

Germany

Ahmad Samir Abdo

CX Planning & Design Director | Telekom Egypt

Egypt

Branimir Spajic

Director | Customer Experience Management Department | Hrvatski Telekom

Croatia

Loek Berendsen

Global Platform Strategy Leader | IKEA

Netherlands

Desiree Popelka

Head of Client Success | Credit Suisse

Switzerland

Carsten Hilbers

Director Customer Experience | Customer Journey Management | Digital Self-Service | Tete Columbus AG

Germany

Sinem Dursun

Head Of Customer Experience Strategy | Allinaz Turkiye

Turkiye

Firuzan Iscan

Chief Sales and Marketing Officer at Axa Sigorta | AXA

Turkey

Omer Ilhan Dursun

Head of Consumer Finance & Retail Loans Division | Nurol Investment Bank

Turkey

Jure Landeka

Specialist @ digital lending team, customer journey office at Intesa | Intesa Sanpaolo

Italy

Naglaa Abdeen

Senior Director | Telekom Egypt

Egypt

Melanie Guese

VP Customer Experience | Deutsche Telekom

Germany

Where it's all gonna happen

Welcome to Berlin

Pullman Berlin Schweizerhof Hotel
Budapester Str. 25
10787 Berlin
Germany

This contemporary hotel in the Tiergarten district is a 9-minute walk from Zoo Berlin and 11 minutes’ stroll from Zoologischer Garten S-Bahn/U-Bahn station.

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Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication

Customer Experience | Customer Journey | Digital Transformation | Voice of Customer Customer Advocacy | Feedback Management |  Customer Care & Service Quality | Retention & Loyalty Programs | Information Technology & AI | Customer Insight & Satisfaction | Client relationship Development | Omnichannel Management | Touch Points 

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Don't just take our word for it

What they say about us

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“I've loved the event, I think it's great to be back in person and face-to-face. It's really given me the opportunity to hear some great content and great speakers, but also to connect with people in the industry, I've made some really great connections.”

Royal Bank of ScotlandDirector Customer Operations
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“A full immersion in CX! The talks were inspiring and insightful.”

INGHead of Division
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“Insightful, informal and informative, I left with copious notes and new connections.”

TelefonicaDirector Customer Experience
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“The beauty of the event was that we managed to get pre-arranged meetings with people where their challenges were already written so we could understand the attendees, what their problems were and how we could solve them”

SEBHead of region Baltic Countries
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“The agenda allowed for a good mixture of workshops, 1-to-1 meetings and a wide range of topics presented. Thoroughly enjoyed being part of this event and face to face once again!”

ABN Amro BankDirector Contact Center
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”I’ve found the conference to be super insightful, so I've got some great takeaways and to have done that all within the past 48 hours has been really valuable.”

Austrian TelecomVice President Customer Interaction

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Thanks for everything

Sponsors

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

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Contact us

Kashish Jethwani

Production Associate
Kashish.jethwani@binaconf.com
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Anita Lohr

Senior Marketing Manager
Anita.lohr@binaconf.com
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Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
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