25th & 26th January 2023


International Customer Experience Management Summit London

ICEM Summit London

Why attend ICEM Summit London?

With carefully crafted content, this event aims to fill the void, covering the latest hot topics & trends and the predictions of what the future will look like. These 2 days will help you understand the latest trends, developments, and insights from the fast-paced CX world, which is in fact tricky. If you enjoy learning about new strategies, seeing CX in action, and absorbing knowledge from the world’s foremost CX leaders and teams, then you should attend this event.

Learn more

Topics at Glance

Key Insights

As we continue to navigate the future of work, BINA is back with an agenda developed from over 100+ hours of primary research with industry leaders, focussing on the aspects of customer interaction that bring our disciplines together. Join us on the journey to build meaningful customer interactions in the post-pandemic era.

  • How to build trust with sincere data privacy
  • Customer Experience Journey Mapping
  • Human-Centric CX Design
  • Metaverse in CX – Unforgettable customer experience
  • How voice navigation enhance user accessibility
  • Artificial Intelligence and Machine Learning
  • Interactive Panel Discussion
  • Live Q&A
  • Hyper-personalisation
  • Predictive analytics- track the key drivers in customer satisfaction.
  • Designing and Implementing Customer Experience strategy
  • How video marketing improve digital customer experience
  • Why is omnichannel so important for Customer Experience
  • More self service options for customers
  • Interactive Panel Discussion
  • Live Q&A

Benefits of attending ICEM Summit

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
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Interested in becoming speaker?

Speakers corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Guest passes for your colleagues

Join growing list of our top speakers from world known companies. 

You'll be in good company

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual venue

With the offline to online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online summit to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Customer Experience, Customer Relationship Management, Digital Transformation, and much more. The agenda and speaker faculty are unrivaled, yet this summit is much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, and plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.

Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Marcela Luptovská

Shraddha Mishra

Associate Production Manager