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23rd & 24th November 2022

Optimising Contact Center Summit

Virtual summit

Why attend virtual summit?

Gain insight into the future of the industry as our experts share their knowledge, their wins and even their failures, so that you can ensure you keep your projects on the right path. Discover the latest trends shaping the future of call and contact centers in our unique educational programme with expert seminars. These 2 days, Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. They will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform.

Learn more

Topics at Glance

Key Insights

As we continue to navigate the future of work, BINA is back with an agenda developed from over 100+ hours of primary research with industry leaders, focussing on the aspects of customer interaction that bring our disciplines together. Join us on the journey to build meaningful customer interactions in the post-pandemic era.

  • Transforming your contact center into a sales center of excellence.
  • How to reduce complaints in the contact center?
  • How to handle customer expectations by predicting consumer behavior with AI?
  • How can cloud based contact centers replace traditional contact centers?
  • Bridging the gap between different contact channels and departments 
  • The rise of Cloud technology in Contact Centers
  • Connecting contact centers with business systems.
  • Interactive Panel discussion
  • Q&A with Experts
  • The next leap in contact center evolution – Intelligent Virtual assistants, Chatbots
  • How customer expectations, the rise of social media and rapid increase in contact channels are changing Contact centers?
  • Evolution of remote working in contact center
  • Hybrid work – effective or not?
  • How does AI blend human and virtual resources ?
  • How can self service empower customers and contact centers?
  • Creating a holistic experience- from the earliest touchpoint to post sales support.
  • Interactive Panel discussion
  • Q&A with Experts

Benefits of attending virtual summit

  • Benchmarking 
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
Reserve my seat

Interested in becoming speaker?

Speakers' corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Guest passes for your colleagues

Join growing list of our top speakers from world known companies. 

You'll be in good company

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual venue

The offline to the online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online Optimising Contact Center Summit 2022 to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Centers, Customer Care, New Technologies and Pandemic within the cross-industry. The agenda and speaker faculty are unrivaled, yet Optimising Contact Center 2022 is much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, and plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.

Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Contact Center | Customer Care & Service Quality | Customer Support I Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

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Thanks for everything


Knowledge partners

Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

Feel free to

Contact us

Shruthi M

Production Manager

Manish Kailkhura

Head Business Development