ICEM AMSTERDAM 2019
Why Attend ICEM Summit Amsterdam?
The world is changing at an ever faster pace. New technologies, new fast moving competitors and increasing customer expectations are all putting huge strains on organisations and the sustainability of old business models. The importance of cultivating and sustaining trusted customer relationships that deliver mutual value has never been greater. This is a call to action to listen differently, think differently and act differently so our organisations can deliver valued experiences that truly make a difference to customers and in doing so open up the possibility for our companies to prosper. Join us to hear the latest insights and case studies from organisations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience.
Topics of ICEM
Key Insights
71
hours of content
Key insights from first day
- Solving 21st-century business problems with Experience Design
- CX in the age of Artificial Intelligence
- CX matters more than ever, do it consciously! Way towards a loveable bank
- Upgrading your CX: A cross industry perspective
- Communication trends that will impact CX and customer service
- Unlimited Data and Beyond – The Case of CX and 5G
- Omni channel management as critical success factor to delivering memorable experiences
Key insights from second day
- Banking product strategies: disintegration in the modern world and customer impact
- Customer-Centric Leadership
- Customer Experience in the Data Economy
- True Omni Channel Management in a Digital First World
- Digital Transformation Journey of Turkcell; an inside out digital experience story
- Omni-channel approach to customer on-boarding experience in lending business
- Designing and Implementing an Effective CX Strategy
What our attendants value most
Conference Benefits
Who needs this
Designed for chiefs, directors, heads, leaders, managers and executives
For everyone involved in: Customer Experience Management | Digital Care | Information Technology | Product Management | Client relationship Development | Customer Life Cycle Strategies | CRM & Omni Channel Management | Customer Care & Service Quality Retention & Loyalty Programs | Customer Insight & Satisfaction | Enterprises Feedback Management | Channel & Multichannel Management | Process Excellence | Social Media & Brand Management | Marketing sales
Well known industry leaders and emerging talents
Keynote Speakers
Simon
Norris
Fredrik
Lemming
Head of Sales & CX | Telia Company
Diana
Medimorec
Customer & Partner Experience Leader | Microsoft
Floortje
Rasenberg
Managing Director | International Speaker
Hannah
Tempest
Head of Experience Delivery | Nomensa
Andy
Wilkins
CX Thinker & Practitioner | BINACONF
Maria
Lagutina
Head of Customer Journey, Innovation | International Speaker
Peter
Halsor
Senior Vice President Customer Experience | Riyad Bank
Sydney
Brouwer
International Speaker | Sydney Brouwer
Ross
Sampson
Omni Channel Specialist | Eckoh
Monique
Jansen
Partner & Managing Consultant | Buljan & Partners
Burçak
Özgen
Head of International Business Experience | Turkcell
Jonas
Kronlund
Head of Customer Development | Elisa
Freek Oldenhuis
Arwert
Strategic Account Executive CX | Oracle
Laura
Tengerdi
Head of Communications & Customer Experience | Budapest Bank
Dmitry
Lytkin
SVP, Head of Digital Channels and Customer Experience Company | Citibank
Everything you need to know
Conference schedule
- 08:30AM – 09:00AM / Registration open / Grab a cup of coffee, your badge and conference material
- 09:00AM – 09:30AM Opening Remarks by Chair Introductions – know your peers before we start
- 9:30AM – 11:00AM / Keynotes / Keynotes, case studies & presentations
- 11:00AM – 11:30AM Morning networking break Coffee, tea, fresh juices, bakery delights & fruits will be served
- 11:30AM – 12:30AM Keynotes Keynotes, case studies & presentations
- 12:30PM – 01:15PM Roundtable Roundtable Brainstorming session
- 01:15PM – 02:00PM Lunch Break Premium buffet lunch with coffee and drinks
- 02:00PM – 03:30PM Keynotes Keynotes, case studies & presentations
- 03:30PM – 04:00PM Afternoon networking break Coffee, tea, fresh juices, bakery delights & fruits will be served
- 04:00PM – 05:00PM Keynotes Keynotes, case studies & presentations
- 05:00PM – 05:30PM Interactive discussion panel Panel of 4 industry experts will take this Q & A session
- 05:30PM – 06:00PM Closing ceremony Daily wrap up session and Closing remarks
- 06:00PM – 07:00PM Cocktail Reception Registration required
- 08:30AM – 09:00AM / Registration open / Grab a cup of coffee, your badge and conference material
- 09:00AM – 09:30AM / Opening Remarks by Chair / Quick review of Day 1
- 9:30AM – 11:00AM / Keynotes / Keynotes, case studies & presentations
- 11:00AM – 11:30AM / Morning networking break / Coffee, tea, fresh juices, bakery delights & fruits will be served
- 11:30AM – 12:30AM / Keynotes / Keynotes, case studies & presentations
- 12:30PM – 01:15PM / Roundtable / Roundtable Brainstorming session
- 01:15PM – 02:00PM / Lunch Break / Premium buffet lunch with coffee and drinks
- 02:00PM – 03:30PM / Keynotes / Keynotes, case studies & presentations
- 03:30PM – 04:00PM / Afternoon networking break / Coffee, tea, fresh juices, bakery delights & fruits will be served
- 04:00PM – 05:00PM / Keynotes / Keynotes, case studies & presentations
- 05:00PM – 05:30PM / Interactive discussion panel / Panel of 4 industry experts will take this Q & A session
- 05:30PM – 06:00PM / Closing ceremony / Daily wrap up session and Closing remarks
If you prefer to have schedule sent to you via mail please do it here.
Flexible pricing with no surprises
Conference Tickets
Basic pass
Conference passBusiness Lunch
Tea, coffee & snacks
Cocktail reception
Gold pass
Conference passAccommodation
Business Lunch
Tea, coffee & snacks
Cocktail reception
Premium pass
Premium Pass (Top)Conference Pass (X2)
Accommodation (X2)
Business Lunch
Tea, coffee, snacks
Cocktail reception
Need additional pricing info? Get in touch for custom and high-volume pricing.
Don't just take our word for it
What they say about us
Where it's all gonna happen
Welcome to Amsterdam
Radisson Blu Hotel
Radisson Blu Hotel Rusland 17, 1012 CK Amsterdam Netherlands
Phone: +31 20 6231231
Stay downtown in the city of canals at the 4-star Radisson Blu Hotel. Located in the De Wallen area of Amsterdam, our central hotel offers a unique base for exploring this modern metropolis with all its tangible cultural heritage. The historic buildings and monuments of Dam Square are practically on our doorstep, and the famed Van Gogh Museum and Anne Frank House are both within walking distance. If you’re traveling for business, you’ll find convenient access to public transport, and the RAI Convention Center is only 4 km away.
Location & Arrival
Check all the transportation details on hotel’s website.
Amsterdam is an ideal conference destination, it is well connected to rest of the world, connect 300 destinations with direct flights. Technology plays a serious role in modern events too, so whether you wish to video conference with colleagues in Tokyo, New York or Buenos Aires, we’ve got you covered.Amsterdam’s digital connectivity is amongst the best in the world. There’s a lot to experience for locals and visitors, too: Amsterdam is packed with cultural, historical and architectural delights from museums and attractions to restaurants, cafés, shopping and nightlife.The city’s cultural scene is bustling, ensuring visitors can have both a memorable meeting and great experiences after business hours. And transport is straight-forward and convenient, whether it’s by taxi, train, tram, metro, bus, ferry, bike or on foot, so journeys are short, pleasant and enlightening for guests from the Netherlands or beyond.
Thanks for everything
Partners & sponsors
Interested in becoming a sponsor?
If your company is interested in sponsoring ICEM Summit Amsterdam 2019, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Sales Department
Gabriel Lee Mur
sales@binaconf.com
General Information
Anita Lohr
