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Empowering
knowledge

Founded in 2013, we are globally recognized event management company specialized in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry.

In person eventsVirtual events

IN PERSON EVENTS

Meet the best minds in industry in person

ICEM Summit Berlin 2025

CC Summit Madrid 2025

ECI Munich 2025

SEE YOU IN

700

Organized events

2400

Proffesionals attended

12

Years of experience

Step into the future with our leading events, where you’ll connect with foremost industry experts and visionaries. Dive into critical discussions about the evolution of customer experiences, digital transformations, and AI advancements. Expand your network, gain invaluable insights, and discover strategies that will prepare your business for 2025 and beyond.

SPEAKERS

Powered by leaders
of Tomorrow

Gain exclusive insights from top executives, marketing strategists, and decision-makers as they share their expertise on customer experience, digital transformation, and leadership in the evolving business landscape.

Join our event as a speaker

VIRTUAL EVENTS

Redefining connections in the Digital Age

Experience world-class events from anywhere. Our virtual summits bring together top experts, thought leaders, and professionals—no travel required. Join from the comfort of your home, connect seamlessly, and stay ahead in the digital era.

UPCOMING VIRTUAL EVENTS

CC Summit Emea 2025

ICEM Summit London virtual 2025

See all events

Don't just take our word for it

What they say about us

For me, the most valuable part was gaining insights into both the insurance and banking sectors, observing their distinct strategies as well as the surprising similarities in some areas.The event was exceptionally well organized by BINA.

Gernot BrettschuhIT Demand Management Lead | Zurich insurance

My key takeaway was gaining valuable insights and best practices from industries beyond pharma. I really appreciated the setting, which felt like a family environment. This atmosphere encouraged more sharing and discussions among participants.

Tomas RuzickaAssociate Director, Field Engagement & Country CX | Novartis

The event provided me with numerous fresh perspectives and valuable networking opportunities. A very good mix!

Harald FelgnerDigital Experience Innovator | AXA

The selection of speakers was excellent, and the content presented was highly relevant. In my opinion, this was the best customer experience event I've attended

Sabine OberhausenSenior Customer Experience Transformation Manager | Pyur

Join us

Speakers corner

Speaking at BINACONF event is a tremendously rewarding experience and comes with the added bonus

Contact us

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for your colleagues

Meet Our Planning Committee

Our planning committee is responsible for organizing and overseeing the various events and activities that take place throughout the year. They work hard to ensure that our events are well-planned, executed, and enjoyed by all.

Member of Advisory Board

Marian Dandul

Member of Advisory Board

Jaromir Schut

Director new partnership

Manish Kailkhura

Director business developement

Karen Radley

Chairman

Andrew Wilkins

Chief technology officier

Martin Kis

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

Become part of our story

Sponsorship packages

Elevate your company with us. Uncovering opportunities, creating new business prospects 
and building lasting contacts.

The Summit exceeded expectations, offering valuable insights and fostering meaningful connections among industry professionals.

BNP ParibasManaging Director

Kudos to the organizers for a stellar event! The Customer Interaction Summit was a wellspring of innovative ideas and practical solutions.

BayerDirector of Customer Engagement

Attending the summit was a game-changer, providing actionable strategies and a platform for networking with top-tier professionals.

Swiss LifeHead of CX

Exceptional content and seamless execution – the Customer Interaction Summit was a truly enriching experience, setting a high standard for industry events.

VodafoneCX Lead

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Contact us

Karen Radley

Head of Production
icem@binaconf.com
Linkedin

Manish Kailkhura

Head of Business Development
manish.kailkhura@binaconf.com
LinkedIn

Gabriel Lee Mur

Head of Marketing
Gabriel.lee.Mur@binaconf.com
LinkedIn

Anita Lohr

General Enquiries
events@binaconf.com