22nd & 23rd May 2024
CC Summit Madrid
Contact Center Summit
ABOUT
CC Summit
The Contact Centre Summit is a conference that brings together professionals from the customer service and contact centre industry. The summit features keynote speeches, panel discussions, and networking opportunities. The goal of the summit is to provide a platform for industry leaders and professionals to share knowledge and best practices, discuss emerging trends and challenges, and showcase new technologies and solutions. Join us at the Contact Centre Summit Madrid and get valuable insights from Contact Center experts.
- Benchmarking
- New ideas and solutions
- Getting a handle on the market
- Brand building
- Discovering the latest trends
- Gaining irreplaceable knowledge
- Certification and learning new skills
CC SUMMIT
Schedule
Unlock the keys to thriving contact centres by attending the BINA conference. Our agenda, led by experts, features cutting-edge insights and real-life case studies from industry leaders. Join us at this conference in Madrid as we explore the successes, challenges, and lessons learned by some of the industry leaders who are defining the future of contact centres.rned by some of the industry leaders defining the future.
MAY
22
TOPICS
- Smart Serve
- Empowering Service excellence by blending human expertise and new technologies
- The hidden traps and real-life challenges of using AI in customer interactions
- Role of CC in Push2Digital
- Managing Customer effort in Omnichannel environment
- How to manage branches and call-centre as one
- AI Era: Reimagine the Possibility & Redefine the Business with Empathy
- Contact Centre Transformation; Designing a Contact Centre fit for the future; key Observations and Considerations
SCHEDULE
- 08:30 – 08:45: Welcome speech
- 08:45 – 09:15: Keynote session
- 09:15 – 09:45: Keynote session
- 09:45 – 10:15: Keynote session
- 10:15 – 10:45: Networking Break
- 10:45 – 11:15: Keynote session
- 11:15 – 11:45: Keynote session
- 11:45 – 12:30: Interactive Panel Discussion
- 12:30 – 13:30: Business Lunch Break
MAY
23
TOPICS
- Building excellent Customer Service in cooperation with AI
- How to drive customer centricity in the Contact Center
- Premium Contact Center – How AI Can Help you?
- Turning customer insights into business outcomes
- Conversation Intelligence for Customer Experience
- Help your customer save today and grow tomorrow
SCHEDULE
- 08:30 – 08:45: Welcome speech
- 08:45 – 09:15: Keynote session
- 09:15 – 09:45: Keynote session
- 09:45 – 10:15: Keynote session
- 10:15 – 10:45: Networking Break
- 10:45 – 11:15: Keynote session
- 11:15 – 11:45: Keynote session
- 11:45 – 12:30: Interactive Panel Discussion
- 12:30 – 13:30: Business Lunch Break
MEET YOUR
Speakers
Slovenia
Slovenia
France
Slovenia
Slovenia
Slovenia
Slovenia
Slovenia
Slovenia
Slovenia
Slovenia
Croatia
Poland
Poland
Spain
Spain
Spain
Spain
Czechia
Spain
Germany
Spain
Germany
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Retail, Telecommunication, and Insurance involved in:
Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access to the event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
WELCOME TO
Madrid
For the third year running, Madrid has been named the world’s leading meetings & conference destination at the world travel award. Internationally famous for its art collections, home to one of the world’s top sporting clubs – Real Madrid, and headquarters of the world tourism organisation – these reasons and more make Madrid MICE venues lively places. Madrid is an ideal city and home for BINAs Contact Center Summit Europe. With Spain’s most significant airport close by, modern infrastructure, decent climate, vast cultural heritage and a nightlife scene like no other, it is undoubtedly a place that offers great possibilities. Enjoy the event!
Meliá Avenida América
C/ Juan Ignacio Luca de Tena, 36 – 28027
Madrid, Espana
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Unnati Jain
Production Lead
unnati.jain@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
