13th & 14th November 2024
ICEM Summit Amsterdam
International Customer Experience Management Summit
ABOUT
ICEM Summit
The International Customer Experience Management Summit offers a unique opportunity for industry leaders to convene and exchange insights, strategies, and best practices. Through engaging keynote presentations, interactive panel discussions, and extensive networking, attendees gain valuable tools to enhance customer interactions and elevate overall experiences. Our mission is to cultivate customer loyalty, satisfaction, and drive revenue growth on a global scale.
- Benchmarking
- New ideas and solutions
- Getting a handle on the market
- Brand building
- Discovering the latest trends
- Gaining irreplaceable knowledge
- Certification and learning new skills
ICEM Summit
Schedule
Experience the pinnacle of customer-centric innovation at the International Customer Experience Management Summit in Amsterdam. Learn from industry experts and real-world examples, gaining cutting-edge insights to shape exceptional customer experiences. Don’t miss this exclusive opportunity to elevate your skills and propel your career forward. Register now to secure your spot at this invaluable learning experience in Amsterdam!
November
13
TOPICS
- AI & Automation for Personalized Experiences
- Seamless Omni-Channel Integration
- Data Analytics for Predictive Insights
- Voice of Customer (VoC) Innovations
- Emotional Engagement for Loyalty
- Trust-Building in the Digital Age
- Next-Gen Support Technologies
- Employee Engagement for CX Excellence
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
November
14
TOPICS
- Adapting to Changing Customer Expectations
- Experiential Marketing Strategies
- Navigating Regulatory Challenges
- Social Commerce for Engagement
- Humanizing Digital Interactions
- Personalization at Scale
- CX Innovation Through Co-Creation
- Sustainability & Ethical CX Practices
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
- 14:00 – 14:45: Keynote session
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Retail sector, Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots
WHAT’S INSIDE
Register now
and gain team access
to this event
By registering now you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
Get comfortable and enjoy your conference
Welcome to Amsterdam
Amsterdam, known as the “Venice of the North,” boasts a captivating blend of history and modernity. As the host city for the International Customer Experience Management Summit, it offers a picturesque backdrop for an enriching experience. Attendees can explore its iconic canals, historic landmarks, and vibrant cultural scene while delving into insightful discussions on customer experience management. With its dynamic energy and innovative spirit, Amsterdam provides an ideal setting for this transformative event, where inspiration and empowerment converge amidst Europe’s most vibrant city.
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Unnati Jain
Production Lead
unnati.jain@binaconf.com
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Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
LinkedIn
