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21st Annual | In-person event

13th & 14th November 2024

ICEM Summit Amsterdam

International Customer Experience Management Summit
Sponsors 2023
Knowledge partners

ICEM Summit

The International Customer Experience Management Summit offers a unique opportunity for industry leaders to convene and exchange insights, strategies, and best practices. Through engaging keynote presentations, interactive panel discussions, and extensive networking, attendees gain valuable tools to enhance customer interactions and elevate overall experiences. Our mission is to cultivate customer loyalty, satisfaction, and drive revenue growth on a global scale.

  • Benchmarking
  • New ideas and solutions
  • Getting a handle on the market
  • Brand building
  • Discovering the latest trends
  • Gaining irreplaceable knowledge
  • Certification and learning new skills
ICEM Summit


Experience the pinnacle of customer-centric innovation at the International Customer Experience Management Summit in Amsterdam. Learn from industry experts and real-world examples, gaining cutting-edge insights to shape exceptional customer experiences. Don’t miss this exclusive opportunity to elevate your skills and propel your career forward. Register now to secure your spot at this invaluable learning experience in Amsterdam!

  • AI & Automation for Personalized Experiences
  • Seamless Omni-Channel Integration
  • Data Analytics for Predictive Insights
  • Voice of Customer (VoC) Innovations
  • Emotional Engagement for Loyalty
  • Trust-Building in the Digital Age
  • Next-Gen Support Technologies
  • Employee Engagement for CX Excellence
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Adapting to Changing Customer Expectations
  • Experiential Marketing Strategies
  • Navigating Regulatory Challenges
  • Social Commerce for Engagement
  • Humanizing Digital Interactions
  • Personalization at Scale
  • CX Innovation Through Co-Creation
  • Sustainability & Ethical CX Practices
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session
Get more detailed schedule

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Retail sector, Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots

Limited offer

Last minute registration discount

Secure your access to the ICEM Summit today
and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering now you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation
Get comfortable and enjoy your conference

Welcome to Amsterdam

Amsterdam, known as the “Venice of the North,” boasts a captivating blend of history and modernity. As the host city for the International Customer Experience Management Summit, it offers a picturesque backdrop for an enriching experience. Attendees can explore its iconic canals, historic landmarks, and vibrant cultural scene while delving into insightful discussions on customer experience management. With its dynamic energy and innovative spirit, Amsterdam provides an ideal setting for this transformative event, where inspiration and empowerment converge amidst Europe’s most vibrant city.


Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Unnati Jain

Production Lead

Kristína Zaťková

Operations Lead