CC Summit EMEA
Contact centre summit EMEA
ABOUT
Contact Centre Summit EMEA
The Contact Centre Summit is a conference that brings together professionals from the customer service and contact centre industry in the EMEA region. The summit features keynote speeches, panel discussions, and networking opportunities. The goal of the summit is to provide a platform for industry leaders and professionals to share knowledge and best practices, discuss emerging trends and challenges, and showcase new technologies and solutions. Join us at the Contact Centre Summit to stay ahead of the curve and gain valuable insights from the industry’s most experienced and knowledgeable professionals.
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
CC SUMMIT
Schedule
Unlock the keys to thriving contact centres by attending the BINA virtual conference. Our agenda, led by experts, features cutting-edge insights and real-life case studies from industry leaders. Take advantage of this opportunity to learn from the best and gain crucial knowledge on the current challenges, trends, and opportunities that will shape the future of contact centres. Register now and join us for this invaluable learning experience.
JUNE
21
TOPICS
- Contact Centre Tech
- Emotional Intelligence
- Future of CX 2024 & beyond
- High-Performance Teams
- Data Analytics Excellence
- Remote Work Impact
- Interactive Panel Discussion
- Collaborative Roundtable session
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
JUNE
22
TOPICS
- Complaint Management
- Workforce Management
- Agent Training & Coaching
- Omnichannel Communication
- Customer-Centric Culture
- Contact Centre Growth
- Profitability & Excellence
- Interactive Panel Discussion
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
POWER OF CONNECTIONS
Whom will I meet there
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Telecommunication and Insurance involved in:
Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 3 colleagues
- Access to a digital library
- Exclusive content
- Complimentary consulting
WELCOME TO
Our virtual venue
Following the successful transformation of events and conferences from offline to online in response to the pandemic, BINA is thrilled to announce another fully virtual Contact Center Summit EMEA 2023. As remote work and digital transformation continue to gain momentum, contact centres play a crucial role in providing exceptional customer experiences. Our event showcases keynote speeches, panel discussions, and interactive workshops covering various topics, such as omni-channel communication, AI-assisted customer service, and workforce management. Our goal is to deliver valuable insights, practical strategies, and opportunities for networking and collaboration. Join us and experience the summit’s new and impactful virtual format. Enjoy the event!
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
Unnati Jain
Production Associate
unnati.jain@binaconf.com
Linkedin
