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14th Annual In-person

17th & 18th October 2024

ECC Summit Lisbon

Excellence in Contact Centre Summit
Sponsors 2023
Knowledge partners

ECC Summit

The Excellence in Contact Centre Summit is the premier gathering for industry leaders, fostering the exchange of transformative insights and best practices. Through dynamic presentations, interactive discussions, and strategic networking, attendees gain actionable tools to enhance customer interactions and drive business growth globally. Our mission: cultivate loyalty, elevate satisfaction, and ignite revenue expansion.

  • Benchmarking
  • New ideas and solutions
  • Getting a handle on the market
  • Brand building
  • Discovering the latest trends
  • Gaining irreplaceable knowledge
  • Certification and learning new skills


Step into the realm of customer-centric innovation at the Excellence in Contact Centre Summit. Delve into cutting-edge insights from industry pioneers and practical case studies, equipping you to sculpt extraordinary customer interactions. Seize this exclusive opportunity to elevate your expertise and propel your professional journey. Secure your spot now for this indispensable learning experience.

  • AI and Automation: Exploring New Frontiers
  • Challenges and Solutions in Digital Transformation
  • Utilizing Customer Feedback for Improvement
  • Importance and Techniques of Personalization
  • Emerging Technologies in Customer Service
  • Analysis and Optimization of the Customer Journey
  • Strategies for Employee Engagement and Retention
  • Seamless Integration in Omnichannel Experience
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Voice of the Customer Programs: Enhancing Insights
  • AI-Powered Customer Engagement Strategies
  • Predictive Analytics: Anticipating Customer Needs
  • AI-Driven Virtual Assistants: Enhancing Efficiency
  • Security and Compliance Measures in Customer Service
  • Enhancing Customer Experience through Data Insights
  • Remote Workforce Management in Contact Centres
  • Social Media Engagement Strategies for Customer Service
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session
Get more detailed schedule

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Telecommunication, Healthcare, Retail, Insurance, Banking & Technology involved in:

Contact Centre | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot

Limited offer

Early bird discount

Secure your access to ECC Summit today
and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation


Nestled along the Atlantic coast, Lisbon, Portugal, sets the stage for our 14th Annual Excellence in Contact Centre Summit. With its historic charm and modern vibrancy, Lisbon offers a captivating backdrop for collaboration and innovation. From iconic landmarks like Belém Tower to its renowned cuisine, attendees will be immersed in the city’s rich culture. With a thriving tech scene and warm hospitality, Lisbon promises to inspire meaningful connections and insights at our summit.


Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Unnati Jain

Production Lead

Kristína Zaťková

Operations Lead