Skip to main content

18th Annual

3rd & 4th May 2023

ECI Summit Frankfurt

Excellence in Customer Interaction Summit EMEA
Sponsors
Zendesk
covalen
fullstory
thoughtworks
Knowledge partners
client
client
client
client
client
client
client
client
client
client
client
client
client
client
client
client
client
client
client
ABOUT

ECI summit EMEA

The Excellence in Customer Interaction Summit is a platform for customer service professionals to share ideas, experiences and knowledge. It includes keynote speeches, panel discussions and networking opportunities aimed at improving customer interactions and experiences. The goal is to boost customer loyalty, satisfaction and revenue.

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
 
 
 
 
 
 
ECI

Schedule

Don’t miss the Excellence in Customer Interaction Summit in Frankfurt to enhance your customer experience skills and take your career to new heights. Learn from industry experts and real-world examples, gaining the latest insights on creating exceptional customer experiences in the post-pandemic world. Join us for this unique opportunity to boost your knowledge – register now and be a part of this valuable learning experience in Frankfurt!

MAY
3
TOPICS
  • Customer Obsession
  • Future of Customer Service
  • Customer Experience Excellence
  • Future of Artificial Intelligence
  • Customer satisfaction & Beyond
  • Digital Transformation
  • Interactive Panel Discussion
  • Collaborative Roundtable Session
SCHEDULE
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
MAY
4
TOPICS
  • Customer-Centric Culture
  • Customer Interaction Trends
  • Omnichannel Experience
  • Employee & Staff Experience
  • Customer Journey Mapping
  • Conversational AI & Chatbots
  • Interactive Panel Discussion
  • Customer Feedback Management
SCHEDULE
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session 
Get more detailed schedule
2023

Speakers

Monika Schulze

Head of Customer and Innovation Management & Member of the Executive Team | Zurich Insurance

Germany

Gregor Stetina

Head of Customer Management - International Markets | Uniqa

Austria

Alper Ekşioğlu

Head of Customer Experience and Innovation Management

Turkey

Liam Mulholland

Service Delivery Director | Fibrus

UK

Raymond Löhr

Director Commercial Programs | Sky

Germany

Irfan Ali

Director - Digital, Automation & Innovation | Bosch Service Solutions

Germany

Nabil Cherchem

Sr. Technology Specialist - Customer Experience | Microsoft

Belgium

Christian Woeckel

Head of Transformation GSA | Sanofi

Germany

Jonas Cosendai

Commercial Head Switzerland | Sanofi

Switzerland

Maurice Lisi

Head of Direct Channels | BPER Banca

Italy

Bart Horsten

Director Sales & Customer Services| Rabobank

Netherlands

Darek Maciolek

Managing Director - CMO | BNP Paribas Bank Polska

Poland

Daniela Bolder

Director Customer Experience | Sky

Germany

Eline Koorndijk

Customer Experience Management & Innovation bei Swiss Life

Switzerland

Serra Tileylioglu

Manager of Digital Channels Experience, Senior | Du

UAE

Tamer I. El Tahan, MSc. CXPA.

Head of Digital Transformation & CX | WE – Telecom Egypt

Egypt

Tobias Soffner

Lead Consultant, Customer Experience, Product & Design | Thoughtworks

Hamburg

Oskar Stenzel

Regional Vice President for DACH | FullStory

Germany

Florian Gäng

Director - Customer Engagement Design | Bayer Pharma

Germany

Jana Pavuk

Group Retail Strategy | Erste Bank

Austria

Suzanne Dolan

Managing Director | Covalen

Ireland
Reserve my seat
POWER OF CONNECTIONS

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Interaction | Customer Experience | Customer Care & Service Quality | Customer Journey | Retention & Loyalty Programs | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Contact Centres | Client Relationship Development | Channel & Multichannel Management | Omnichannel Management | Marketing & Sales | Touch Points | Retail Banking

 
Limited offer

Last minute
registration discount

Secure your access to ECI Summit today
and take advantage of our limited time offer.

WHATˇS INSIDE

Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 3 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary consulting 

2990€  2690€

Buy early bird ticket
WELCOME TO

Frankfurt

Welcome to Frankfurt, the vibrant and dynamic city in the heart of Germany that will play host to the upcoming Excellence in Customer Interaction Summit. Frankfurt is a hub of commerce, culture, and innovation, with a rich history and a modern, cosmopolitan vibe. The city boasts a stunning skyline that blends historic landmarks with cutting-edge architecture, creating a dynamic and inspiring atmosphere. We believe that Frankfurt’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.

Open in Google maps
 
 
 
ABOUT US

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Don't just take our word for it

What they say about us

“

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience
“

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries
“

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center
“

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction
“

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations
“

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
LinkedIn

Kristína Zaťková

Operations Lead
kristina.zatkova@binaconf.com
LinkedIn

Karen Radley

Head of Production
karen.radley@binaconf.com
Linkedin