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18th Annual

3rd & 4th May 2023

ECI Summit Frankfurt

Excellence in Customer Interaction Summit EMEA
Knowledge partners

ECI summit EMEA

The Excellence in Customer Interaction Summit is a platform for customer service professionals to share ideas, experiences and knowledge. It includes keynote speeches, panel discussions and networking opportunities aimed at improving customer interactions and experiences. The goal is to boost customer loyalty, satisfaction and revenue.

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills


Don’t miss the Excellence in Customer Interaction Summit in Frankfurt to enhance your customer experience skills and take your career to new heights. Learn from industry experts and real-world examples, gaining the latest insights on creating exceptional customer experiences in the post-pandemic world. Join us for this unique opportunity to boost your knowledge – register now and be a part of this valuable learning experience in Frankfurt!

  • Customer Obsession
  • Future of Customer Service
  • Customer Experience Excellence
  • Future of Artificial Intelligence
  • Customer satisfaction & Beyond
  • Digital Transformation
  • Interactive Panel Discussion
  • Collaborative Roundtable Session
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Customer-Centric Culture
  • Customer Interaction Trends
  • Omnichannel Experience
  • Employee & Staff Experience
  • Customer Journey Mapping
  • Conversational AI & Chatbots
  • Interactive Panel Discussion
  • Customer Feedback Management
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session 
Get more detailed schedule


Reserve my seat

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Interaction | Customer Experience | Customer Care & Service Quality | Customer Journey | Retention & Loyalty Programs | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Contact Centres | Client Relationship Development | Channel & Multichannel Management | Omnichannel Management | Marketing & Sales | Touch Points | Retail Banking

Limited offer

Last minute
registration discount

Secure your access to ECI Summit today
and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 3 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary consulting 

2990€  2690€

Buy early bird ticket


Welcome to Frankfurt, the vibrant and dynamic city in the heart of Germany that will play host to the upcoming Excellence in Customer Interaction Summit. Frankfurt is a hub of commerce, culture, and innovation, with a rich history and a modern, cosmopolitan vibe. The city boasts a stunning skyline that blends historic landmarks with cutting-edge architecture, creating a dynamic and inspiring atmosphere. We believe that Frankfurt’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.

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Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Karen Radley

Head of Production