17 – 18. April 2024
ICEM SUMMIT
International Customer Experience Management Summit
ICEM LONDON VIRTUAL
Discover the latest trends that are shaping the future of customer experience
STARTS IN
The ICEM London virtual summit – a place where industry leaders, creative thinkers, and experts come together. Join exciting discussions, learn valuable insights, and discover the latest trends that are shaping the future of customer experience. Our carefully crafted sessions are here to help you understand customer-centric strategies, covering everything from new technologies to practical methods. Dive into a virtual space where networking is easy, collaboration is encouraged, and connections are made. Prepare to discover the possibilities of achieving CX excellence. Come join us in this virtual adventure that goes beyond the usual, as we shape the future of customer experiences together.
Prepare to discover the possibilities of achieving CX excellence. Come join us in this virtual adventure that goes beyond the usual, as we shape the future of customer experiences together.
What to expect
- Assess industry standards
- Source innovative ideas and solutions
- Understand market dynamics
- Strengthen your brand through strategic initiatives
- Stay current to the latest trends
- Acquire invaluable knowledge for lasting impact
”I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.
Director Customer ExperienceTelefonica
MEET YOUR
Speakers
Kicking off the conference, our first speakers are industry leaders, setting the stage with cutting-edge insights and inspiring stories.
ICEM SUMMIT
Schedule
Embark on a transformative adventure to reshape the landscape of Customer Experience at the BINA Virtual Conference! Guided by industry experts, immerse yourself in the core of the action, unravelling prevailing challenges, trends, and opportunities that will shape the future of Customer Experience.
APRIL
17
TOPICS
- AI-powered tools in customer interactions
- Chances and challenges of AI within Customer Engagement
- Elevating Customer Service Excellence: Strategies for Global Impact”
- Knowledge management and the power of Persona’s
- How a book from 1936 help me to cope with Customer Experience challenges today
- Unveiling the Treasures of Customer Feedback: Unlocking Strategic Value
- Unleash the potential of the Customer experiences & unlock Empathy
- Mastering Customer Service: From First Impressions to Lasting Loyalty
SCHEDULE
- 08:30 – 08:45: Introduction & welcome speech
- 08:45 – 09:15: Keynote session
- 09:15 – 09:45: Keynote session
- 09:45 – 10:15 : Keynote session
- 10:15 – 10:45: Networking Break
- 10:45 – 11:15: Keynote session
- 11:15 – 11:45: Keynote session
- 11:45 – 12:30: Panel Discussion
- 12:30 – 13:30: Lunch
APRIL
18
TOPICS
- Chances and challenges of AI within Customer Engagement
- CX, doomed to fail if TX is not considered.
- Humanising customer interactions in a digital age
- How experience design can help creating a great customer experience in transformation programs
- The importance of Responsible AI in Customer Experience Management
- “Harmony in Action: Exploring the Interrelation of CX and EX for Sustainable Business Success”
- Happy Employees, Happy Customers!
- Driving Customer-Centric Innovation: Strategies
SCHEDULE
- 08:30 – 08:45: Introduction & welcome speech
- 08:45 – 09:15: Keynote session
- 09:15 – 09:45: Keynote session
- 09:45 – 10:15: Keynote session
- 10:15 – 10:45: Networking break
- 10:45 – 11:15: Keynote session
- 11:15 – 11:45: Keynote session
- 11:45 – 12:30: Panel Discussion
- 12:30 – 13:30: Lunch
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary consulting
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Customer Experience | Customer Journey | Emotional Intelligence I Artificial Intelligence in CX | Brand Experience | Customer Retention & Satisfaction | Personalization | Multichannel Integration | User Experience & Modern Strategies | Knowledge Management | Conversational AI and Chatbot
WELCOME TO
Our virtual venue
Continuing our successful transition from offline to online events, BINA is thrilled to announce the fully virtual ICEM Summit London 2024. In the era of remote work and digital transformation, Customer Experience takes centre stage. Our event features compelling keynote speeches, insightful panel discussions, and exploring critical CX topics like AI-assisted customer service, and workforce management. Our mission is to provide valuable insights, practical strategies, and foster opportunities for networking and collaboration. Join us in experiencing the summit’s innovative and impactful virtual format tailored for an immersive Customer Experience.
Sponsorship
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
Unnati Jain
Production Associate
unnati.jain@binaconf.com
Linkedin
