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Virtual event

17 – 18. April 2024

ICEM SUMMIT

International Customer Experience Management Summit

Sponsors
Knowledge partners
ICEM LONDON VIRTUAL

Discover the latest trends that are shaping the future of customer experience

STARTS IN

The ICEM London virtual summit – a place where industry leaders, creative thinkers, and experts come together. Join exciting discussions, learn valuable insights, and discover the latest trends that are shaping the future of customer experience. Our carefully crafted sessions are here to help you understand customer-centric strategies, covering everything from new technologies to practical methods. Dive into a virtual space where networking is easy, collaboration is encouraged, and connections are made.

Prepare to discover the possibilities of achieving CX excellence. Come join us in this virtual adventure that goes beyond the usual, as we shape the future of customer experiences together.

What to expect

  • Assess industry standards
  • Source innovative ideas and solutions
  • Understand market dynamics
  • Strengthen your brand through strategic initiatives
  • Stay current to the latest trends
  • Acquire invaluable knowledge for lasting impact

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

Director Customer ExperienceTelefonica
MEET YOUR

Speakers

Kicking off the conference, our first speakers are industry leaders, setting the stage with cutting-edge insights and inspiring stories.

Principal Innovation Partner | BT

Nicola Millard

UK

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.
Head of Innovation | Virgin Media O2

Ant Morse

UK

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.
Senior HCP Omnichannel Marketing Strategist | Pfizer

Nadia Skiba Harfi

Spain

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

More speakers coming soon

Stay in contact for updates
ICEM SUMMIT

Schedule

Embark on a transformative adventure to reshape the landscape of Customer Experience at the BINA Virtual Conference! Guided by industry experts, immerse yourself in the core of the action, unravelling prevailing challenges, trends, and opportunities that will shape the future of Customer Experience.

APRIL
17
TOPICS
  • Streamlining Customer Journeys with Modern CRM
  • New & Inspiring Digital Innovations & Experiences
  • Powering Up with Customer Data Platforms
  • Infusing Human Touch into Tech-Driven Experiences
  • Excelling in Omnichannel Customer Experiences
  • Decoding Digital Transformation’s Impact on CX
  • Future Insights: Innovations in CX
  • Personalization vs. Privacy: Finding the Balance
  • Modern Dynamics of Customer Loyalty
SCHEDULE
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
APRIL
18
TOPICS
  • Immersive CX: AR and VR Integration
  • Global Markets, Localised CX Tailoring
  • Employee Empowerment for Great CX
  • Unleashing Customer Feedback Insights
  • Anticipating Gen Z Expectations in CX
  • Conversational AI: Voice and Chatbots Reshaping Customer Service
  • Emotive Personalization: Mastering Emotional Intelligence in CX
  • Ethical CX Governance: Considerations in Modern Strategies
  • Brand Experience Fusion: CX and Branding Convergence
SCHEDULE
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
Limited offer

Early bird discount

Secure your access to ICEM Summit London today
and take advantage of our limited time offer.

WHATˇS INSIDE

Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary consulting 
ABOUT US

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division
POWER OF CONNECTIONS

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Retail sector, Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Experience | Customer Journey | Emotional Intelligence I Artificial Intelligence in CX | Brand Experience | Customer Retention & Satisfaction | Personalization | Multichannel Integration | User Experience & Modern Strategies | Knowledge Management | Conversational AI and Chatbot

WELCOME TO

Our virtual venue

Continuing our successful transition from offline to online events, BINA is thrilled to announce the fully virtual ICEM Summit 2024. In the era of remote work and digital transformation, Customer Experience takes centre stage. Our event features compelling keynote speeches, insightful panel discussions, and exploring critical CX topics like AI-assisted customer service, and workforce management. Our mission is to provide valuable insights, practical strategies, and foster opportunities for networking and collaboration. Join us in experiencing the summit’s innovative and impactful virtual format tailored for an immersive Customer Experience.

Sponsorship

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
LinkedIn

Kristína Zaťková

Operations Lead
kristina.zatkova@binaconf.com
LinkedIn

Unnati Jain

Production Associate
unnati.jain@binaconf.com
Linkedin