22nd & 23rd March 2023

ICEM Summit Berlin

International Customer Experience Management Summit Berlin

ICEM SUMMIT BERLIN

Why attend ICEM Summit Berlin?

Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!

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Topics at Glance

Event Schedule

Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!

22
March
  • Harnessing the Power of AI & Automation
  • Enhancing Natural Interaction
  • Leveraging Data to Drive Decisions
  • Activating Experiences Across Platforms
  • Creating Connected Experiences
  • Embracing Privacy Led Initiatives
  • Capturing All Interactions
  • Expert CX Consultations at No Cost
23
March
  • Designing a Customer-Centric Culture
  • Maximising Customer Feedback
  • Personalising the Customer Journey
  • Omnichannel Strategies for Enhancing the CX
  • Improving CX with User-Centred Design
  • Managing Customer Relationships in the Digital Age
  • Expert Panel Discussion & Live Q&A
  • Collaborative Problem-Solving Roundtable

Benefits of attending ICEM summit

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
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Interested in becoming speaker?

Speakers' Corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for you colleagues

apply today

Where it's all gonna happen

Welcome to Berlin

Pullman Berlin Schweizerhof Hotel Budapester Str. 25 10787 Berlin Germany

This contemporary hotel in the Tiergarten district is a 9-minute walk from Zoo Berlin and 11 minutes’ stroll from Zoologischer Garten S-Bahn/U-Bahn station.

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Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

Reserve my seat

Join growing list of our top speakers from world known companies. 

You'll be in good company

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Thanks for everything

Sponsors and knowledge partners

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková

Operations Lead
kristina.zatkova@binaconf.com
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Marcela Luptovská

Associate Production Manager
marcela.luptovska@binaconf.com
LinkedIn