27th & 28th September 2023
ICEM Summit Berlin
International Customer Experience Management Summit
ABOUT
ICEM Summit
Elevate Your Industry-specific Customer Experience. Embark on an unparalleled customer experience journey tailored for the Financial Services, Pharma, Insurance, and Telecom sectors at the ICEM Summit in Berlin. Engage with global experts, explore insightful case studies, and grasp pioneering strategies. Ready yourself for the post-pandemic era in your specialised field. This is a pivotal moment tailored for your industry. Reserve your spot in Berlin now.
- Trailblazing Benchmarks: Set elite standards in industry benchmarking.
- Innovation Corner: Unearth and explore groundbreaking innovative solutions.
- Market Mastery: Understand evolving dynamics in your industry.
- Branding Brilliance: Craft and elevate your sector-specific brand.
- Trendspotting: Decode fresh CX trends for your industry.
- Knowledge Treasury: Dive into invaluable sector-specific insights.
- Skill Enhancement: Achieve certifications and amplify professional prowess.
ICEM
Schedule
Dive into a two-day deep dive at ICEM Summit Berlin, spotlighting real case studies from top European banks, insurance firms, and global pharma leaders. Mobile operators will also share their triumphs and challenges, providing a comprehensive view of the CX landscape. Berlin awaits your engagement in this forward-thinking summit. Craft your CX future. Register now and join the narrative in Berlin!
SEPTEMBER
27
TOPICS
- Building a Customer-centric Culture
- Empathy in Customer Experience: A Strategic imperative
- The intersection of Strategy and Customer Journey Mapping
- The Future of ex in Banking: Trends and Opportunities
- The Power of Personalization in ex Strategy
- Future-Proofing Your ex Strategy
- Navigating Customer Experience in the Age of Disruption
- Tackling the digital (banking) paradox
- Leveraging Automation and Customisation
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45: Keynote session 1
- 09:45 – 10:30: Keynote session 2
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session 3
- 11:45 – 12:30: Keynote session 4
- 12:30 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
- 14:00 – 14:45: Keynote session 5
SEPTEMBER
28
TOPICS
- Al and the Future of ex: A closer Look at chatbots like GPT
- The Transformation of Banking ex through Digital Twins
- Augmented and Virtual Reality: A New Frontier in ex
- Chatbots and Virtual Assistants: Revolutionising ex
- Cloud Computing and Customer Experience Management
- Harnessing the Power of Machine Learning for Exceptional CX
- Quantum Computing: The Next Big Thing in CX?
- Leveraging Data to improve Customer Experience
- The Role of Omnichannel Strategy in Enhancing ex
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45: Keynote session 7
- 09:45 – 10:30: Keynote session 8
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session 9
- 11:45 – 12:30: Keynote session 10
- 12:30 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
- 14:00 – 14:45: Keynote session 11
2023
Speakers
Germany
Poland
UK
Austria
Jordan
Germany
Italy
Germany
Romania
UK
Slovakia
Slovenia
Belgium
Turkey
Romania
Belgium
Czechia
Poland
Ireland
Germany
Czech republic
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Customer Experience Management | Knowledge Management | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Customer Journey Mapping | Conversational AI and Chatbots
WHATˇS INSIDE
Register by 21st June
to save 20% off your ticket
By registering early you get:
- Ensure your spot is reserved
- Gain access to exclusive content.
- Gain access to digital libraries.
- Get into our referral program.
- Enjoy complimentary accommodation
WELCOME TO
Berlin
Welcome to Berlin, the capital city of Germany and the perfect location for our upcoming ICEM summit. Berlin is known for its exceptional range of landmarks, vibrant cultural scene, and unique way of life that balances a bustling energy with a relaxed atmosphere. The city is particularly renowned for its striking contrasts, where historical buildings coexist with modern architecture, seamlessly blending the past and present. We believe that Berlin’s dynamic and inspiring atmosphere makes it the ideal backdrop for our summit, and we look forward to hosting you in this incredible city.
See you in InterContinental Berlin
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
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Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
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Manish Kailkhura
Head Business Development
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