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18th Annual

27th & 28th September 2023

ICEM Summit Berlin

International Customer Experience Management Summit
Sponsors 2023
Knowledge partners

ICEM Summit

Elevate Your Industry-specific Customer Experience. Embark on an unparalleled customer experience journey tailored for the Financial Services, Pharma, Insurance, and Telecom sectors at the ICEM Summit in Berlin. Engage with global experts, explore insightful case studies, and grasp pioneering strategies. Ready yourself for the post-pandemic era in your specialised field. This is a pivotal moment tailored for your industry. Reserve your spot in Berlin now.

  • Trailblazing Benchmarks: Set elite standards in industry benchmarking.
  • Innovation Corner: Unearth and explore groundbreaking innovative solutions.
  • Market Mastery: Understand evolving dynamics in your industry.
  • Branding Brilliance: Craft and elevate your sector-specific brand.
  • Trendspotting: Decode fresh CX trends for your industry.
  • Knowledge Treasury: Dive into invaluable sector-specific insights.
  • Skill Enhancement: Achieve certifications and amplify professional prowess.


Dive into a two-day deep dive at ICEM Summit Berlin, spotlighting real case studies from top European banks, insurance firms, and global pharma leaders. Mobile operators will also share their triumphs and challenges, providing a comprehensive view of the CX landscape. Berlin awaits your engagement in this forward-thinking summit. Craft your CX future. Register now and join the narrative in Berlin!

  • Building a Customer-centric Culture
  • Empathy in Customer Experience: A Strategic imperative
  • The intersection of Strategy and Customer Journey Mapping
  • The Future of ex in Banking: Trends and Opportunities
  • The Power of Personalization in ex Strategy
  • Future-Proofing Your ex Strategy
  • Navigating Customer Experience in the Age of Disruption
  • Tackling the digital (banking) paradox
  • Leveraging Automation and Customisation
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:45: Keynote session 1
  • 09:45 – 10:30: Keynote session 2
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 3
  • 11:45 – 12:30: Keynote session 4
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session 5
Get more detailed schedule
  • Al and the Future of ex: A closer Look at chatbots like GPT
  • The Transformation of Banking ex through Digital Twins
  • Augmented and Virtual Reality: A New Frontier in ex
  • Chatbots and Virtual Assistants: Revolutionising ex
  • Cloud Computing and Customer Experience Management
  • Harnessing the Power of Machine Learning for Exceptional CX
  • Quantum Computing: The Next Big Thing in CX?
  • Leveraging Data to improve Customer Experience
  • The Role of Omnichannel Strategy in Enhancing ex
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:45: Keynote session 7
  • 09:45 – 10:30: Keynote session 8
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 9
  • 11:45 – 12:30: Keynote session 10
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session 11
Get more detailed schedule


Reserve my seat

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Experience Management | Knowledge Management | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Customer Journey Mapping | Conversational AI and Chatbots

Limited offer

Early bird
registration discount

Get your access to Binaconf today
now with 20% off for first 50 tickets


Register by 21st June
to save 20% off your ticket

By registering early you get:

  • Ensure your spot is reserved
  • Gain access to exclusive content.
  • Gain access to digital libraries.
  • Get into our referral program.
  • Enjoy complimentary accommodation


Welcome to Berlin, the capital city of Germany and the perfect location for our upcoming ICEM summit. Berlin is known for its exceptional range of landmarks, vibrant cultural scene, and unique way of life that balances a bustling energy with a relaxed atmosphere. The city is particularly renowned for its striking contrasts, where historical buildings coexist with modern architecture, seamlessly blending the past and present. We believe that Berlin’s dynamic and inspiring atmosphere makes it the ideal backdrop for our summit, and we look forward to hosting you in this incredible city.

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Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Karen Radley

Head of Production