ICEM Summit Berlin
International Customer Experience Management Summit Berlin
ICEM SUMMIT BERLIN
Why attend ICEM Summit Berlin?
Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!
Topics at Glance
Event Schedule
Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!
22
March
- Harnessing the Power of AI & Automation
- Enhancing Natural Interaction
- Leveraging Data to Drive Decisions
- Activating Experiences Across Platforms
- Creating Connected Experiences
- Embracing Privacy Led Initiatives
- Capturing All Interactions
- Expert CX Consultations at No Cost
23
March
- Designing a Customer-Centric Culture
- Maximising Customer Feedback
- Personalising the Customer Journey
- Omnichannel Strategies for Enhancing the CX
- Improving CX with User-Centred Design
- Managing Customer Relationships in the Digital Age
- Expert Panel Discussion & Live Q&A
- Collaborative Problem-Solving Roundtable
Benefits of attending ICEM summit
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
Interested in becoming speaker?
Speakers' Corner
Use this opportunity to gain new important contacts in your industry and other benefits.
Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for you colleagues
Where it's all gonna happen
Welcome to Berlin
Pullman Berlin Schweizerhof Hotel Budapester Str. 25 10787 Berlin Germany
This contemporary hotel in the Tiergarten district is a 9-minute walk from Zoo Berlin and 11 minutes’ stroll from Zoologischer Garten S-Bahn/U-Bahn station.
Power of connections
Whom will I meet there
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:
Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot
Join growing list of our top speakers from world known companies.
You'll be in good company
Hungary
Germany
Germany
Germany
Switzerland
Germany, Munich
Germany
Germany
About us
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Thanks for everything
Sponsors and knowledge partners
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
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Marcela Luptovská
Associate Production Manager
marcela.luptovska@binaconf.com
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