Skip to main content
2nd Annual In person

11th & 12th September 2024

ECI SUMMIT MUNICH

Excellence in Customer Interaction Summit
Sponsors
Knowledge partners
ABOUT

ECI Summit

Welcome to ECI Summit Munich 2024, where pioneers in enterprise content integration converge for two days of innovation and inspiration. Join us for cutting-edge presentations, immersive workshops, and unmatched networking opportunities.
The Excellence in Customer Interaction Summit is your platform to exchange ideas, share experiences, and expand knowledge in customer service. With keynotes, panel discussions, and networking, we aim to elevate customer loyalty, satisfaction, and revenue growth.

  • Setting New Standards
  • Innovative Solutions
  • Market Mastery
  • Crafting Your Brand
  • Trend Spotting
  • Priceless Insights
  • Skill Certification
ICEM Summit 

Schedule

Seize the chance to elevate your customer experience expertise at the Excellence in Customer Interaction Summit in Munich. This is your opportunity to propel your career to new heights. Engage with industry leaders and explore real-world examples, gaining cutting-edge insights on crafting outstanding customer experiences in the post-pandemic era. Don’t miss out on this unparalleled opportunity to enrich your knowledge—register now and join us in Munich for a transformative learning experience!

SEPTEMBER
11
TOPICS
  • A Case Study: Unlocking Revenue by Enhancing Customer Journeys Across Platforms “Mobile & Web Customer Interaction”
  • Enhancing the Customer Journey through Advanced Data Management and AI
  • Transforming Digital Banking: Enhancing the Customer Experience
  • Driving business value with AI-enhanced customer insights
  • Mastering Lead generation- creating a Web-Strategy based on behavioural evidence to enhance the pres-sales journey
  •  A Manager’s Guide to Migrating the Contact Center into the Cloud- Best practices and considerations for migrating your on-premise contact center to a Software as a Service provider
  • Using responsible ML/AI approaches to help insurers identify and manage risks, tap into market opportunities, and improve performance.
  • The Evolving Role of the Representative in Times of Technological Transformation
SCHEDULE
  • 08:30 – 08:45: Introduction & welcome speech by chair
  • 08:45 – 09:15: Keynote session
  • 09:15 – 09:45: Keynote session
  • 09:45 – 10:15 Keynote session
  • 10:15 – 10:45: Networking break
  • 10:45 – 11:30: Keynote session
  • 11:30 – 12:00: Keynote session
  • 12:00 – 12:45: Interactive Panel Discussion
  • 12:45 – 13:45: Business Lunch Break
Get more detailed schedule
SEPTEMBER
12
TOPICS
  • Future Proofing Your Customer Communications Strategy to Account for AI
  • Business of experience: The impacts of digitization on the agricultural market
  • Only a Good Idea is NOT Enough: Building Digital Transformation for Exceptional Customer Interaction and Sales in Insurance
  • 5th Industrial Revolution, AI and FOMO
  • Enhancing the Customer Journey through Advanced Data Management and AI
  • Designing Immersive Customer Experiences: Integrating Generative AI for Personalized Interactions
  • Interactive Panel Discussion
  • Using Experimentation to Optimise Customer Journeys
SCHEDULE
  • 08:30 – 08:45: Introduction & welcome speech by chair
  • 08:45 – 09:15: Keynote session
  • 09:15 – 09:45: Keynote session
  • 09:45 – 10:15 Keynote session
  • 10:15 – 10:45: Networking break
  • 10:45 – 11:30: Keynote session
  • 11:30 – 12:00: Keynote session
  • 12:00 – 12:45: Interactive Panel Discussion
  • 12:45 – 13:45: Business Lunch Break
Get more detailed schedule
MEET YOUR

Speakers

POWER OF CONNECTIONS

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Interaction | Customer Experience | Customer Care & Service Quality | Customer Journey | Retention & Loyalty Programs | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Contact Centres | Client Relationship Development | Channel & Multichannel Management | Omnichannel Management | Marketing & Sales | Touch Points | Retail Banking

Limited offer

Last minute
discount offer

Secure your access to the ECI Summit EMEA today and take advantage of our limited time offer.

WHATˇS INSIDE

Register now and gain
team access
to the event

By registering now you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation
WELCOME TO

Munich

Welcome to Munich, the heart of Bavaria and the upcoming host for the Excellence in Customer Interaction Summit. Renowned for its blend of rich cultural heritage and modern innovation, Munich is a city where tradition meets modernity. With landmarks like Marienplatz and state-of-the-art business centres, it’s a hub for both culture and commerce. Munich’s unique charm and dynamic atmosphere make it the ideal location for our summit. We look forward to welcoming you to this vibrant city.

Hotel Eurostars Grand Central
Arnulfstraße 35, 80636 München,
Germany

Open in Google maps
ABOUT US

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
LinkedIn

Unnati Jain

Production Lead
Unnati.jain@binaconf.com
LinkedIn

Kristína Zatková

Operations Lead
kristina.zatkova@binaconf.com
LinkedIn