11th & 12th September 2024
ECI SUMMIT MUNICH
Excellence in Customer Interaction Summit
Sponsors
Knowledge partners
ABOUT
ECI Summit
Welcome to ECI Summit Munich 2024, where pioneers in enterprise content integration converge for two days of innovation and inspiration. Join us for cutting-edge presentations, immersive workshops, and unmatched networking opportunities.
The Excellence in Customer Interaction Summit is your platform to exchange ideas, share experiences, and expand knowledge in customer service. With keynotes, panel discussions, and networking, we aim to elevate customer loyalty, satisfaction, and revenue growth.
- Setting New Standards
- Innovative Solutions
- Market Mastery
- Crafting Your Brand
- Trend Spotting
- Priceless Insights
- Skill Certification
ICEM Summit
Schedule
Seize the chance to elevate your customer experience expertise at the Excellence in Customer Interaction Summit in Munich. This is your opportunity to propel your career to new heights. Engage with industry leaders and explore real-world examples, gaining cutting-edge insights on crafting outstanding customer experiences in the post-pandemic era. Don’t miss out on this unparalleled opportunity to enrich your knowledge—register now and join us in Munich for a transformative learning experience!
SEPTEMBER
TOPICS
- A Case Study: Unlocking Revenue by Enhancing Customer Journeys Across Platforms “Mobile & Web Customer Interaction”
- Enhancing the Customer Journey through Advanced Data Management and AI
- Transforming Digital Banking: Enhancing the Customer Experience
- Driving business value with AI-enhanced customer insights
- Mastering Lead generation- creating a Web-Strategy based on behavioural evidence to enhance the pres-sales journey
- A Manager’s Guide to Migrating the Contact Center into the Cloud- Best practices and considerations for migrating your on-premise contact center to a Software as a Service provider
- Using responsible ML/AI approaches to help insurers identify and manage risks, tap into market opportunities, and improve performance.
- The Evolving Role of the Representative in Times of Technological Transformation
SCHEDULE
- 08:30 – 08:45: Introduction & welcome speech by chair
- 08:45 – 09:15: Keynote session
- 09:15 – 09:45: Keynote session
- 09:45 – 10:15 Keynote session
- 10:15 – 10:45: Networking break
- 10:45 – 11:30: Keynote session
- 11:30 – 12:00: Keynote session
- 12:00 – 12:45: Interactive Panel Discussion
- 12:45 – 13:45: Business Lunch Break
SEPTEMBER
TOPICS
- Future Proofing Your Customer Communications Strategy to Account for AI
- Business of experience: The impacts of digitization on the agricultural market
- Only a Good Idea is NOT Enough: Building Digital Transformation for Exceptional Customer Interaction and Sales in Insurance
- 5th Industrial Revolution, AI and FOMO
- Enhancing the Customer Journey through Advanced Data Management and AI
- Designing Immersive Customer Experiences: Integrating Generative AI for Personalized Interactions
- Interactive Panel Discussion
- Using Experimentation to Optimise Customer Journeys
SCHEDULE
- 08:30 – 08:45: Introduction & welcome speech by chair
- 08:45 – 09:15: Keynote session
- 09:15 – 09:45: Keynote session
- 09:45 – 10:15 Keynote session
- 10:15 – 10:45: Networking break
- 10:45 – 11:30: Keynote session
- 11:30 – 12:00: Keynote session
- 12:00 – 12:45: Interactive Panel Discussion
- 12:45 – 13:45: Business Lunch Break
MEET YOUR
Speakers
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Customer Interaction | Customer Experience | Customer Care & Service Quality | Customer Journey | Retention & Loyalty Programs | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Contact Centres | Client Relationship Development | Channel & Multichannel Management | Omnichannel Management | Marketing & Sales | Touch Points | Retail Banking
WHATˇS INSIDE
Register now and gain
team access to the event
By registering now you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
WELCOME TO
Munich
Welcome to Munich, the heart of Bavaria and the upcoming host for the Excellence in Customer Interaction Summit. Renowned for its blend of rich cultural heritage and modern innovation, Munich is a city where tradition meets modernity. With landmarks like Marienplatz and state-of-the-art business centres, it’s a hub for both culture and commerce. Munich’s unique charm and dynamic atmosphere make it the ideal location for our summit. We look forward to welcoming you to this vibrant city.
Hotel Eurostars Grand Central
Arnulfstraße 35, 80636 München,
Germany
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
50
10
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Unnati Jain
Production Lead
Unnati.jain@binaconf.com
LinkedIn
Kristína Zatková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn