Skip to main content
20th Annual · In person

21st & 22nd March 2024

ICEM Summit Berlin

International Customer Experience Management Summit
Knowledge partners

ICEM Summit

Join us on an remarkable journey to redefine customer experiences in the Financial Services, Pharma, Insurance, Telecom, and Retail sectors at the ICEM Summit in Berlin. Connect with leading global experts, immerse yourself in enlightening case studies, and embrace groundbreaking strategies that will equip you for success in the ever-evolving landscape of your specialised field. This event marks a pivotal moment designed exclusively for your industry. Secure your spot in Berlin today and be part of this transformative experience.

  • Benchmarking
  • New ideas and solutions
  • Getting a handle on the market
  • Brand building
  • Discovering the latest trends
  • Gaining irreplaceable knowledge
  • Certification and learning new skills.


Elevate your expertise in customer experience and propel your career to unprecedented heights at the ICEM Summit Berlin. Guided by seasoned professionals and enriched with practical case studies and cutting-edge insights, this event offers an exclusive platform to master the art of crafting extraordinary customer experiences in the ever-evolving post-pandemic landscape. Seize the opportunity for invaluable knowledge acquisition—secure your spot today and be part of the Berlin experience!

  • From Insights to Action: Using Experimentation to Optimise Customer Journeys
  • Five years into our CX journey: Experiences & the role of analytics and personalization
  • A story about embedded insuranceExcellence: Unifying Customer Touchpoints
  • Navigating the Future of Customer Experience with Swiss Life s Customer Centric Vision
  • Customer Experience in B2B Environment How take it to next level
  • Customer Journey management is CX management
  • Driving the Customer Experience Transformation at Tele Columbus A
  • How AI helps to master the challenges of our time
  • Omnichannel Marketing Strategies for Enhanced Engagement
  • 08:30 – 08:45: Introduction & welcome speech by chair
  • 08:45 – 09:15: Keynote session
  • 09:15 – 09:45: Keynote session
  • 09:45 – 10:15: Keynote session
  • 10:15 – 10:45: Networking Break
  • 10:45 – 11:15: Keynote session
  • 11:15 – 11:45: Keynote session
  • 11:45 – 12:30: Interactive Panel Discussion
  • 12:30 – 13:30: Business Lunch Break
Get more detailed schedule
  • How to stand with clients in the times of increasing fraud attempts
  • Start small – Start small – make a big impact. How to make user research impactful?
  • Future-Proofing CX: The latest Trends in CX and how AI will make a difference
  • Customer Experience as a Core Business Practice: Insights from PKO Bank
  • Empowering Lives: How to create Omnichannel Customer Experiences that Drive Sales
  • Unleash the potential of the Customer experiences & unlock Empathy
  • Empowering Agents with AI: Tools for Better Customer Interactions
  • Cross-Functional Collaboration for Customer-Centric Success
  • Data-Driven Decision-Making: Key to Future-Proofing CX
  • 08:30 – 08:45: Introduction & welcome speech by chair
  • 08:45 – 09:15: Keynote session
  • 09:15 – 09:45: Keynote session
  • 09:45 – 10:30: Workshop session
  • 10.30 – 11:00: Networking Break
  • 11:00 – 11:30: Keynote session
  • 11:30 – 12:00: Keynote session
  • 12:15 – 12:45: Interactive Panel Discussion
  • 12:45 – 13:45: Business Lunch Break
Get more detailed schedule



Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Retail sector, Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots

Limited offer

Last minute registration discount

Secure your access to the ICEM Summit today and take advantage of our limited time offer.


Register now and
gain team access to the event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation 
Get comfortable and enjoy your conference

Welcome to Berlin

Welcome to Berlin, Germany’s captivating capital and the perfect setting for our upcoming ICEM summit. Berlin is a city of intriguing contrasts, where historic landmarks harmoniously coexist with modern architecture, creating a unique blend of the past and the present. Its vibrant cultural scene and balanced mix of bustling energy and a relaxed atmosphere make it an ideal backdrop for our summit. We look forward to hosting you in this inspiring city, where tradition and innovation come together to create an unforgettable experience.

Hotel Bristol Berlin
Kurfürstendamm 27 | 10719 Berlin 

Open in Google maps

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


organized events


countries hosted our events


years of experience

Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead