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19th Annual | In-person event

22nd & 23rd November 2023

ICEM Summit Amsterdam

International Customer Experience Management Summit
Knowledge partners

ICEM Summit

The ICEM Summit stands as the pinnacle of global gatherings focused on the intricate world of customer experience management. This distinguished event draws together a dynamic community of industry forerunners, visionary thinkers, and specialists from across the globe, including key stakeholders from the financial services, telecom, insurance, and Pharma industries. It’s more than just a summit—it’s a nexus for knowledge dissemination, the embracing of innovative practices, and the navigation of cutting-edge customer experience trends. Secure your spot and be part of this transformative journey in the enchanting city of Amsterdam.

  • Benchmarking Excellence: Measure against the industry’s finest.
  • Innovative Insights: Discover fresh solutions and perspectives.
  • Market Mastery: Understand current industry dynamics.
  • Brand Evolution: Amplify your brand’s impact.
  • Trendspotting: Unearth the latest in customer experience.
  • Valuable Enlightenment: Gain exclusive knowledge.
  • Skill Augmentation: Enhance abilities and earn certifications.
ICEM Summit


The summit provides a valuable networking environment, allowing participants to connect with peers, build relationships, and collaborate on innovative solutions. It is a must-attend event for professionals seeking to stay ahead in the rapidly evolving field of customer experience management. Don’t miss out on this valuable learning experience – register now and join us in Amsterdam!

  • Modern CRM for a Seamless Customer Journey
  • The Science of Digital Experience Design
  • Harnessing the Power of Customer Data Platforms
  • The Human Touch in Tech-Centric Customer Experiences
  • Omnichannel Excellence: Creating Cohesive CX
  • Digital Transformation and its Implications on CX
  • Innovations in CX: A Glimpse into the Future
  • Personalization vs. Privacy: Striking the Right Balance
  • Customer Loyalty in the Modern Age
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:30: Keynote session
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Emotional Intelligence in CX Strategy
  • Augmenting Reality: AR and VR in CX
  • Customer Feedback: Goldmines of Insights
  • Global CX Strategies for Localised Markets
  • Empowering Employees: The First Step to Great CX
  • The Rise of Voice and Chatbots in Customer Service
  • Ethical Considerations in Modern CX Strategies
  • Evolving Expectations: Gen Z and the Future of CX
  • The Confluence of CX and Branding
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session
  • 10:00 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 12:30 – 13:00: Keynote session
  • 13:15 – 14:00: Interactive Panel Discussion
  • 14:00 – 14:45: Business Lunch Break
Get more detailed schedule


Reserve my seat

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots

Limited offer

Last minute registration discount

Secure your access to the ICEM Summit today
and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering now you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation
Get comfortable and enjoy your conference

Welcome to Amsterdam

Welcome to Amsterdam, the capital city of the Netherlands, is renowned for its picturesque canals, historic architecture, and vibrant cultural scene. It offers a unique blend of old-world charm and modern innovation, with attractions like the Anne Frank House, Van Gogh Museum, and bustling markets. Amsterdam is also known for its bicycle-friendly streets and diverse culinary experiences. We believe that Amsterdam’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.

Hilton Amsterdam

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Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Unnati Jain

Production Lead

Kristína Zaťková

Operations Lead