22nd & 23rd November 2023
ICEM Summit Amsterdam
International Customer Experience Management Summit
ABOUT
ICEM Summit
The ICEM Summit stands as the pinnacle of global gatherings focused on the intricate world of customer experience management. This distinguished event draws together a dynamic community of industry forerunners, visionary thinkers, and specialists from across the globe, including key stakeholders from the financial services, telecom, insurance, and Pharma industries. It’s more than just a summit—it’s a nexus for knowledge dissemination, the embracing of innovative practices, and the navigation of cutting-edge customer experience trends. Secure your spot and be part of this transformative journey in the enchanting city of Amsterdam.
- Benchmarking Excellence: Measure against the industry’s finest.
- Innovative Insights: Discover fresh solutions and perspectives.
- Market Mastery: Understand current industry dynamics.
- Brand Evolution: Amplify your brand’s impact.
- Trendspotting: Unearth the latest in customer experience.
- Valuable Enlightenment: Gain exclusive knowledge.
- Skill Augmentation: Enhance abilities and earn certifications.
ICEM Summit
Schedule
The summit provides a valuable networking environment, allowing participants to connect with peers, build relationships, and collaborate on innovative solutions. It is a must-attend event for professionals seeking to stay ahead in the rapidly evolving field of customer experience management. Don’t miss out on this valuable learning experience – register now and join us in Amsterdam!
November
22
TOPICS
- Modern CRM for a Seamless Customer Journey
- The Science of Digital Experience Design
- Harnessing the Power of Customer Data Platforms
- The Human Touch in Tech-Centric Customer Experiences
- Omnichannel Excellence: Creating Cohesive CX
- Digital Transformation and its Implications on CX
- Innovations in CX: A Glimpse into the Future
- Personalization vs. Privacy: Striking the Right Balance
- Customer Loyalty in the Modern Age
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
November
23
TOPICS
- Emotional Intelligence in CX Strategy
- Augmenting Reality: AR and VR in CX
- Customer Feedback: Goldmines of Insights
- Global CX Strategies for Localised Markets
- Empowering Employees: The First Step to Great CX
- The Rise of Voice and Chatbots in Customer Service
- Ethical Considerations in Modern CX Strategies
- Evolving Expectations: Gen Z and the Future of CX
- The Confluence of CX and Branding
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 12:30 – 13:00: Keynote session
- 13:15 – 14:00: Interactive Panel Discussion
- 14:00 – 14:45: Business Lunch Break
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots
WHAT’S INSIDE
Register now
and gain team access
to this event
By registering now you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
Get comfortable and enjoy your conference
Welcome to Amsterdam
Welcome to Amsterdam, the capital city of the Netherlands, is renowned for its picturesque canals, historic architecture, and vibrant cultural scene. It offers a unique blend of old-world charm and modern innovation, with attractions like the Anne Frank House, Van Gogh Museum, and bustling markets. Amsterdam is also known for its bicycle-friendly streets and diverse culinary experiences. We believe that Amsterdam’s unique energy and diverse culture make it the perfect location for our summit, and we look forward to welcoming you to this incredible city.
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
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organized events
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What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
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Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Nadia Filimonova
Production Lead
Nadia.filimonova@binaconf.com
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Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
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