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27th & 28th September 2023

Excellence In Customer Interaction


Excellence In Customer Interaction

Why attend Excellence In Customer Interaction?

Contact Center Summit undertakes collaborations and projects with a number of Knowledge Partners, all designed to enrich and improve the quality of our conference for a diverse audience from cross industry. Join us to hear the latest trends and ideas from organizations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience through contact centers.

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Benefits of attending Excellence In Customer Interaction

  • Live Presentations
  • 1:1 Meetings
  • Breakout Rooms
  • AI Networking
  • In-Platform Calls
  • Digital Contents
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Interested in becoming speaker?

Speakers' Corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Guest passes for your colleagues

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About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual event

With COVID-19 underway and in light of discussions with our Board of Directors and a few member companies, BINA has decided to move our ICEM Summit 2022 online, a full-fledged virtual experience. Participants will have the opportunity to participate virtually in cross-industry conversations about Customer Experience, Customer Relationship Management, Digital Transformation, and much more. Using a new dynamic virtual conference platform, attendees can engage in interactive and engaging experiences. Same as offline/in-person events, we will stream live, have one-on-one meetings, hold interactive panel discussions, and hold brainstorming roundtable sessions. Our virtual system includes interactive exhibition features and plenty of sponsorship opportunities, so attendees can connect from the comfort and safety of their homes or offices.

Power of connections

Connect with the leaders in your industry

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunications, Insurance, E-Commerce

Customer Experience | Customer Journey | Digital Transformation | Voice of Customer | Customer Advocacy | Feedback Management | Customer Care & Service Quality | Retention & Loyalty Programs | Information Technology & AI | Customer Insight & Satisfaction | Client relationship Development | Omnichannel Management | Touch Points

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristina Zatkova

Operations Lead