Skip to main content

28th & 29th September 2022




Why attend Contact Center Summit?

Contact Center Summit undertakes collaborations and projects with a number of Knowledge Partners, all designed to enrich and improve the quality of our conference for a diverse audience from cross industry. Join us to hear the latest trends and ideas from organisations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience through contact centers.

Topics of CCSO

Key Insights

As we continue to navigate the future of work, BINA is back with an agenda developed from over 100+ hours of primary research with industry leaders, focussing on the aspects of customer interaction that bring our disciplines together. Join us on the journey to build meaningful customer interactions in the post-pandemic era.

See event schedule
  • Outbound: Old but Gold or Same Old Story?
  • Artificial Voices – The World of Phonebots at ERGO
  • How Conversational AI will Lead to Customer-Centric Automation
  • Customer Interaction Center in Different Industry
  • Interactive Panel Discussion
  • Live Q&A With Experts
  • SuperHeroes Exist in Real Life!
  • Super Human Agent Experience
  • Unlock Your Call Center – A Proven Way to Upgrade Security, Efficiency and Caller Experience
  • Bringing Artificial Intelligence into Customer Interactions
  • Interactive Panel Discussion
  • Live Q&A With Experts

Benefits of attending Virtual Summit

  • Live Presentations
  • 1:1 Meetings
  • Breakout Rooms
  • AI Networking
  • In-Platform Calls
  • Digital Contents
Reserve my seat

Interested in becoming speaker?

Speakers corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Guest passes for your colleagues

Join growing list of our top speakers from world known companies. 

You'll be in good company

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


organized events


countries hosted our events


years of experience

Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual event

In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our Contact center summit 2022 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office. 

Power of connections

Connect with the leaders in your industry

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication

Contact Center,  CustomerJourney, Customer Satisfaction, Customer Experience, Customer Support, Information Technology & AI, Digital Transformation, Client relationship Development, Omnichannel Management, Touch Point, Customer Care & Service Quality, Retention & Loyalty Program, Customer Insight & Satisfaction, Channel & Multichannel Management, Marketing & Sale, Social Media & Brand Management

Reserve my seat

Thanks for everything


Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

Feel free to

Contact us

Siddharth Singh

Research and Business Development Executive

Prabhleen Kalsi

Production Executive


Meera Shah

Anita Lohr

Senior Marketing Manager