CONTACT CENTER SUMMIT
Europe
CC SUMMIT ONLINE
Why attend Contact Center Summit?
Contact Center Summit undertakes collaborations and projects with a number of Knowledge Partners, all designed to enrich and improve the quality of our conference for a diverse audience from cross industry. Join us to hear the latest trends and ideas from organisations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience through contact centers.
Topics of CCSO
Key Insights
As we continue to navigate the future of work, BINA is back with an agenda developed from over 100+ hours of primary research with industry leaders, focussing on the aspects of customer interaction that bring our disciplines together. Join us on the journey to build meaningful customer interactions in the post-pandemic era.
28
September
- Outbound: Old but Gold or Same Old Story?
- Artificial Voices – The World of Phonebots at ERGO
- How Conversational AI will Lead to Customer-Centric Automation
- Customer Interaction Center in Different Industry
- Interactive Panel Discussion
- Live Q&A With Experts
29
September
- SuperHeroes Exist in Real Life!
- Super Human Agent Experience
- Unlock Your Call Center – A Proven Way to Upgrade Security, Efficiency and Caller Experience
- Bringing Artificial Intelligence into Customer Interactions
- Interactive Panel Discussion
- Live Q&A With Experts
Benefits of attending Virtual Summit
- Live Presentations
- 1:1 Meetings
- Breakout Rooms
- AI Networking
- In-Platform Calls
- Digital Contents
Interested in becoming speaker?
Speakers corner
Use this opportunity to gain new important contacts in your industry and other benefits.
Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Guest passes for your colleagues
Join growing list of our top speakers from world known companies.
You'll be in good company
Switzerland
Netherlands
UK
Germany
Italy
Germany
Germany
Europe
Croatia
About us
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Get comfortable and enjoy your conference
Welcome to our virtual event
In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our Contact center summit 2022 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office.
Power of connections
Connect with the leaders in your industry
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication
Contact Center, CustomerJourney, Customer Satisfaction, Customer Experience, Customer Support, Information Technology & AI, Digital Transformation, Client relationship Development, Omnichannel Management, Touch Point, Customer Care & Service Quality, Retention & Loyalty Program, Customer Insight & Satisfaction, Channel & Multichannel Management, Marketing & Sale, Social Media & Brand Management
Thanks for everything
Sponsors
Interested in becoming a sponsor?
We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.
Feel free to
Contact us
Siddharth Singh
Research and Business Development Executive
siddharth.singh@binaconf.com
LinkedIn
Prabhleen Kalsi
Production Executive
prabhleen.kalsi@binaconf.com
LinkedIn
Meera Shah
Sales Team Lead
meera.shah@binaconf.com
LinkedIn
Anita Lohr
Senior Marketing Manager
anita.lohr@binaconf.com
LinkedIn
