This March, 2026 the 17th Annual Contact Centre DACH Summit brings together the region’s most influential voices to address the evolving role of the contact centre. With a strong focus on transformation, innovation, and human experience, the summit provides an exclusive forum for executives to challenge assumptions, exchange forward-looking strategies, and set the course for customer service in the DACH region.
Trusted by professionals (4.8 of 5)
This edition is set for bringing conventional thinking and reimagining the role of contact centres in an era of AI-driven intelligence and human-centric design. Through visionary keynotes, collaborative dialogues, and future-focused showcases, the summit empowers leaders to design agile, customer-first operations that thrive in a fast-changing digital economy.
- Voice & Emotion AI – Decode intent, mood, and empathy to build deeper customer trust.
- Hyper-Personalization – Deliver experiences tailored in real time, across every channel.
- Autonomous Contact Centres – Explore self-learning systems driving next-level efficiency.
- Workforce Reimagined – Balance human expertise with digital co-pilots for smarter service.
- Trust, Security & Ethics – Embed compliance and AI transparency as non-negotiable pillars.
Key Themes
Day 1
Strategic Horizons: Shaping the Future of Contact Centres
Why transformation is needed now.
- AI-Driven Contact Centre Excellence
Exploring next-gen AI tools that shift from automation to proactive engagement. - Customer Service Redefined
Building trust, loyalty, and value through hyper-personalized experiences. - Omnichannel Orchestration at Scale
Breaking silos to unify human + digital touchpoints into seamless journeys.
Day 2
The Execution Roadmap: From Innovation to Impact
How to deliver measurable impact
- The Augmented Workforce
Empowering agents with AI co-pilots, skill evolution, and intelligent workflows. - Data, Trust & Compliance
Governing AI responsibly while ensuring data integrity and regulatory alignment. - Future-Proof Digital Transformation
Accelerating innovation to drive resilience, agility, and sustainable growth.
Get full event details.
Just One Click Away
- The event brochure with the full agenda
- Highlights from last year’s summit
- A complete list of speakers and topics
- Exclusive offers tailored for your company
- Digital library 2024-25
- Details on corporate benefits
POWER OF CONNECTIONS
Whom will I meet there
Attendees:
- C-Level Executives
- Directors
- Heads of Departments
- Senior Managers
Focus Areas:
- Contact Centre Operations
- Customer Care
- Customer Service
- Insight & Satisfaction
- Digital Transformation
- Omnichannel Management
- Quality Assurance
- Knowledge Management
- Conversational AI
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
JOIN EVENT
Get your access to event
Single entry
Early Bird Discount
- Full access to the two-day event
- Accommodation for 2 nights included
- Access to the digital content library
- Certificate of attendance
For teams
Group pass
- Special rates for multiple attendees
- Full access to the event
- Networking and consultation opportunities
Contact us for customised rates
WELCOME TO
Berlin
Berlin, a global capital of creativity and innovation, stands as one of Europe’s most dynamic destinations for meetings and conferences. Known for its rich history, vibrant cultural scene, and forward-looking business environment, Berlin offers the perfect backdrop for the Contact Centre Summit Europe 2026. With excellent international connectivity, state-of-the-art venues, and a thriving tech ecosystem, it is a city where tradition meets transformation. We are delighted to welcome you here for two transformative days of insights, innovation, and collaboration. A place to learn, connect, and be inspired – welcome to Berlin!
Where it's all gonna happen
Enjoy a comfortable stay with panoramic views in central Berlin.
This modern high-rise offers comfortable rooms with fast Wi-Fi, contemporary amenities, and panoramic city views. On-site wellness, fitness facilities, and multiple dining options make it easy to recharge between sessions, while a rooftop terrace provides a unique setting for evening networking. With professional conference facilities, multiple meeting rooms, and a large ballroom, the hotel is well suited for talks, workshops, and social events—all in the heart of Berlin.
Park Inn by Radisson Berlin Alexanderplatz
Alexanderpl. 7,
10178 Berlin, Germany
ABOUT US
Excellence through knowledge
Founded in 2013, BINA is a global leader in event management, specialising in in-person and virtual conferences. Headquartered in Central Europe, Slovakia, and supported by three overseas offices with recent expansions in Germany and India, we connect professionals worldwide. Our expertise spans industries such as Financial Services, Telecommunications, Pharmaceuticals, Retail, Aviation, Tourism, and Automotive.
We are young, energetic, focused, and determined to deliver the best customer experience to our clients. At BINA, we’re committed to setting new standards of excellence and exceeding expectations in every event we deliver.
5000
Industry Experts Engaged
200
Partner Organizations
80
Repeat Participation Rate
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
LinkedIn
Unnati Jain
Production Lead
Unnati.jain@binaconf.com
LinkedIn
