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21st & 22nd June 2023

Contact Centre
Summit EMEA


Why attend Contact Centre Summit?

Contact Center Summit undertakes collaborations and projects with a number of Knowledge Partners, all designed to enrich and improve the quality of our conference for a diverse audience from cross industry. Join us to hear the latest trends and ideas from organizations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience through contact centers.

Learn more about topics

Topics at Glance

Event Schedule

Discover the secrets to contact centre success at the BINA virtual conference. Our expert-led agenda is packed with the latest insights and real-world examples from industry leaders. Don’t miss this opportunity to learn from the best and gain valuable knowledge on the challenges, opportunities, and trends shaping the future of contact centres. Register now and take your contact centre career to the next level.

  • Chatbots & Conversational AI
  • Revolutionising Customer Service with AI
  • Empowering Employees for Exceptional CX
  • Strategies for Inbound & Outbound Contact Centers
  • Contact Center Challenges and Opportunities
  • Best Practices for Protecting Customer Information
  • Trends & Predictions for the Contact Center Industry
  • Experts Panel Discussion 
  • Elevating Contact Center Profitability
  • Quality Assurance: Key to Success
  • Cloud-based Software: Pros and Cons
  • Personalization and Customization 
  • Omnichannel communication
  • Talent Acquisition & Retention Strategies
  • Remote Work: Unlock Your Potential
  • Unlock new insights through live Q&A

Benefits of attending virtual summit

  • Live Presentations
  • 1:1 Meetings
  • Breakout Rooms
  • AI Networking
  • In-Platform Calls
  • Digital Contents
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Interested in becoming speaker?

Speakers' Corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Guest passes for your colleagues

apply today

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual event

With the offline to the online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online Contact Center Summit EMEA 2023 to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Centers, Customer Care, New Technologies and Pandemic within the cross-industry. The agenda and speaker faculty are unrivaled, yet Contact Center Summit EMEA 2023 is much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, and plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.

Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Contact Center | Customer Care & Service Quality | Customer Support I Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Marcela Luptovská

Production Manager