Contact Centre Summit
Madrid
ABOUT
Contact Centre Summit
The Contact Centre Summit is a conference that brings together professionals from the customer service and contact centre industry. The summit features keynote speeches, panel discussions, and networking opportunities. The goal of the summit is to provide a platform for industry leaders and professionals to share knowledge and best practices, discuss emerging trends and challenges, and showcase new technologies and solutions. Join us at the Contact Centre Summit Madrid and get valuable insights from Contact Center experts.
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
CC SUMMIT
Schedule
Unlock the keys to thriving contact centres by attending the BINA conference. Our agenda, led by experts, features cutting-edge insights and real-life case studies from industry leaders. Join us at this conference in Madrid as we explore the successes, challenges, and lessons learned by some of the industry leaders who are defining the future of contact centres.rned by some of the industry leaders defining the future
MAY
10
TOPICS
- Chatbots & Conversational AI
- Revolutionising Customer Service with AI
- Empowering Employees for Exceptional CX
- Strategies for Inbound & Outbound Contact Centers
- Contact Center Challenges and Opportunities
- Best Practices for Protecting Customer Information
- Trends & Predictions for the Industry
- Experts Panel Discussion
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45 Keynote session
- 09:45 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:30: Keynote session
- 11:30 – 12:15: Keynote session
- 12:15 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
MAY
11
TOPICS
- Elevating Contact Center Profitability
- Quality Assurance: Key to Success
- Cloud-based Software: Pros and Cons
- Personalization and Customization
- Omnichannel communication
- Talent Acquisition & Retention Strategies
- Remote Work: Unlock Your Potential
- Unlock new insights through live Q&A
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45 Keynote session
- 09:45 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:30: Keynote session
- 11:30 – 12:15: Keynote session
- 12:15 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
POWER OF CONNECTIONS
Whom will I meet there
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Telecommunication and Insurance involved in:
Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 3 colleagues
- Access to a digital library
- Exclusive content
- Complimentary consulting
2990€ 2690€
WELCOME TO
Madrid
For the third year running, Madrid has been named the world’s leading meetings & conference destination at the world travel award. Internationally famous for its art collections, home to one of the world’s top sporting clubs – Real Madrid, and headquarters of the world tourism organisation – these reasons and more make Madrid MICE venues lively places. Madrid is an ideal city and home for BINAs Contact Center Summit Europe. With Spain’s most significant airport close by, modern infrastructure, decent climate, vast cultural heritage and a nightlife scene like no other, it is undoubtedly a place that offers great possibilities. Enjoy the event!
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
Petra Kraskova
Production Lead
Petra.krasko@binaconf.com
Linkedin
