ECI SUMMIT EUROPE
Excellence in Customer Interaction Summit
ECI summit
Why attend ECI summit?
The rapidly changing world is bringing changes not only in technology but also in the customer himself. Events such as the pandemic brought new problems, like job insecurity, fear of the future, social distancing, both physical and mental health problems and many more. That’s why now is the right time to show the quality of customer service and customer support. People desperately need to know how important they are and what are the companies willing to do for them. It is necessary to restore safety and peace to customers and find ways to satisfy their current needs with innovative solutions. Businesses need to transform, evolve to not only meet the basic needs but to go far and beyond. Join us to hear the latest trends and ideas from organizations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience. Come to our conference and raise the customer care to another level.
Topics of ECI
Key Insights
150
delegates
100
companies
20
speakers
Key insights from first day
- Artificial Intelligence – create seamlessly responsive services
- How to provide additional support for customers by educational content
- Humanizing digital support
- Hyper – personalization
- Customer Care during Covid – 19 pandemic
- Increase customer engagement through AI
- Why is omnichannel so important for Customer Experience
- Interactive Panel Discussion
- Live Q&A
Key insights from second day
- Implement new Customer Care strategy involving security and transparency
- Changing customer needs
- Artificial Intelligence and Machine Learning
- Blockchain – building of trust
- Improving financial literacy of customers
- Predict likely sources of customer frustration and prevent problems before they arise – AI
- Designing and Implementing Customer Experience strategy
- Smartphones – means of targeted services to customers
- Interactive Panel Discussion
- Live Q&A
Benefits of attending virtual summit
- Live Presentations
- 1:1 Meetings
- Breakout Rooms
- AI Networking
- In-Platform Calls
- Digital Contents
Well known industry leaders and emerging talents
Meet your speakers
Well known industry leaders and emerging talents
Keynote Speakers
Steve
Cahill
Chief Operating Officer Worldsensing Spain
Baycan
KAÇAN
Director | Customer Experience and Digital Transformation | Turkcell Turkey
Carlos
Soares
MBA // Head of Team (Corporate Client Management) | Project Management/Lean | BNP Paribas Portugal
Michael
J Stulgis
Head of CX & Pricing Strategies Team | PKO Bank Polski Poland
Luis
Bosshard
Head of Customer Care Center | Generali Switzerland
Gökhan
Uğurlu
Consulting “Total Experience Journey & Digital Transformation” | Optimist Consulting Turkey
Peter
McLean
Global Digital Customer Experience Lead | HSBC United Kingdom
Serena
Grillo
Customer Optimization & Enablement Specialist at Amazon Web Services (AWS) | Amazon Web Services Italy
Sinem
Yuksel
Director Customer Experience | Turkcell Turkey
Tomislav
Ćurić
Head of CRM | Iskon Internet Croatia
Malin
Örnberg
Senior Business Consultant | Telia Sweden
Raphael
Raetzo
Head of Customer Service | Raiffeisen Switzerland
Maurice
Lisi
Head of Digital Channels presso Intesa Sanpaolo | Intesa Sanpaolo Italy
Viorel
Voicu
Head of CEX Department | OTP Bank Romania
Vitalija
Barzdene
Head of Contact Centre | Tele 2 Lithuania
Petra Knez
Bahor
Head of Customer Support Center | Triglav Insurance Slovenia
Renate
Strazdina
Digital Advisory Lead CEE – Customer Transformation and Innovation EMEA at Microsoft Latvia
Ulla Kattai
Aav
Head of Sales and Customer Service Management and Quality | Telia Estonia
Patrick
Schafflützel
Team Leader Customer Care | Generali Switzerland
László
Kiss
Retail Sales Director | OTP Bank Hungary
Scott Lee
Holloway
Voice of the Customer Manager at APS Bank | Malta
Mirjam
Peetsmann
Group Head of Customer Experience at Bigbank AS | Estonia
Amanda
Halpin
EMEA Strategic Solutions Lead | Genesys Ireland
Tanguy
VINCENT
Head of Digital Solution and Customer Experience Innovation | AG2R La Mondiale France
Vijai
Shankar
Vice President Product & Growth Marketing | Uniphore San Francisco
Cornel
Oprisan
President and co-founder at Sports Meeting Point | Romania
Don't just take our word for it
What they say about us
Get comfortable and enjoy your conference
Welcome to our virtual venue
In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our ICEM Summit 2022 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office.
Thanks for everything
Sponsors
Knowledge partners
Interested in becoming a sponsor?
If your company is interested in sponsoring ECI Summit, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Marcela Luptovská
Associate Production Manager
marcela.luptovska@binaconf.com
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Siddharth Singh
Research & Business Development Executive
siddharth.singh@binaconf.com
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Prabhleen Kalsi
Associate Production Manager
prabhleen.kalsi@binaconf.com
LinkedIn
