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19th & 20th January 2022

ECI summit Iberia

Excellence in Customer Interaction Summit

ECI summit online

Why attend ECI summit online?

The rapidly changing world is bringing changes not only in technology but also in the customer himself. Events such as the pandemic brought new problems, like job insecurity, fear of the future, social distancing, both physical and mental health problems and many more. That’s why now is the right time to show the quality of customer service and customer support. People desperately need to know how important they are and what are the companies willing to do for them. It is necessary to restore safety and peace to customers and find ways to satisfy their current needs with innovative solutions. Businesses need to transform, evolve to not only meet the basic needs but to go far and beyond. Join us to hear the latest trends and ideas from organizations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience. Come to our conference and raise the customer care to another level.

Learn more about topics

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    Topics of ECI

    Key Insights


    Key insights from first day

    • Artificial Intelligence – create seamlessly responsive services
    • How to provide additional support for customers by educational content 
    • Humanizing digital support 
    • Hyper – personalization 
    • Customer Care during Covid – 19 pandemic 
    • Increase customer engagement through AI
    • Why is omnichannel so important for Customer Experience
    • Interactive Panel Discussion 
    • Live Q&A 

    Key insights from second day

    • Implement new Customer Care strategy involving security and transparency 
    • Changing customer needs
    • Artificial Intelligence and Machine Learning 
    • Blockchain – building of trust 
    • Improving financial literacy of customers 
    • Predict likely sources of customer frustration and prevent problems before they arise – AI
    • Designing and Implementing Customer Experience strategy 
    • Smartphones – means of targeted services to customers 
    • Interactive Panel Discussion 
    • Live Q&A
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      Benefits of attending virtual summit

      • Live Presentations
      • 1:1 Meetings
      • Breakout Rooms
      • AI Networking
      • In-Platform Calls
      • Digital Contents
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      Well known industry leaders and emerging talents

      Meet your speakers

      Don't just take our word for it

      What they say about us

      Very good selection of topics, very interactive. Very good location.

      TelefonicaDirector Customer Experience

      Many insights and important topics. Good venue, well organized.

      SEBHead of region Baltic Countries

      Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

      ABN Amro BankDirector Contact Center

      There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

      VodafoneDirector International Sales and Marketing Operations

      The topics and discussions were of high level and really useful.

      TurkcellDirector Customer Relations

      Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

      Citi BankMember of board

      Very enjoyable and extremely thought-provoking discussions in a very interactive group.

      TelecomMember of Board Orange

      All speakers were very good, interesting discussions, interesting topics, perfect!

      T-MobileVice President Customer Experience

      Interesting topics and good organization, good participants!

      Austrian TelecomVice President Customer Interaction

      This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''

      Royal Bank of ScotlandDirector Customer Operations

      'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

      ING BankHead of Division

      Get comfortable and enjoy your conference

      Welcome to our virtual venue

      In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our ECI Summit 2022 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office. 

      Thanks for everything


      Knowledge partners

      Interested in becoming a sponsor?

      If your company is interested in sponsoring ECI Summit Iberia 2022, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

      Request now

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        Contact us

        Manish Kailkhura

        Head Business Development

        Marcela Luptovská

        Associate Production Manager


        Siddharth Singh

        Research & Business Development Executive