ECI summit Iberia
Excellence in Customer Interaction Summit
ECI summit online
Why attend ECI summit online?
The rapidly changing world is bringing changes not only in technology but also in the customer himself. Events such as the pandemic brought new problems, like job insecurity, fear of the future, social distancing, both physical and mental health problems and many more. That’s why now is the right time to show the quality of customer service and customer support. People desperately need to know how important they are and what are the companies willing to do for them. It is necessary to restore safety and peace to customers and find ways to satisfy their current needs with innovative solutions. Businesses need to transform, evolve to not only meet the basic needs but to go far and beyond. Join us to hear the latest trends and ideas from organizations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience. Come to our conference and raise the customer care to another level.
Topics of ECI
Key Insights
150
delegates
100
companies
20
speakers
Key insights from first day
- Artificial Intelligence – create seamlessly responsive services
- How to provide additional support for customers by educational content
- Humanizing digital support
- Hyper – personalization
- Customer Care during Covid – 19 pandemic
- Increase customer engagement through AI
- Why is omnichannel so important for Customer Experience
- Interactive Panel Discussion
- Live Q&A
Key insights from second day
- Implement new Customer Care strategy involving security and transparency
- Changing customer needs
- Artificial Intelligence and Machine Learning
- Blockchain – building of trust
- Improving financial literacy of customers
- Predict likely sources of customer frustration and prevent problems before they arise – AI
- Designing and Implementing Customer Experience strategy
- Smartphones – means of targeted services to customers
- Interactive Panel Discussion
- Live Q&A
Benefits of attending virtual summit
- Live Presentations
- 1:1 Meetings
- Breakout Rooms
- AI Networking
- In-Platform Calls
- Digital Contents
Well known industry leaders and emerging talents
Meet your speakers
Italy
Ireland
Portugal
Portugal
Italy
Bosnia and Herzegovina
Turkey
Portugal
Germany
Germany
Germany
Germany
Portugal
Ireland
Romania
Portugal
Austria
Turkey
Slovenia
India
Germany
Turkey
Spain
France
Italy
US
Don't just take our word for it
What they say about us
Get comfortable and enjoy your conference
Welcome to our virtual venue
In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our ECI Summit 2022 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office.
Thanks for everything
Sponsors
Knowledge partners
Interested in becoming a sponsor?
If your company is interested in sponsoring ECI Summit Iberia 2022, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Marcela Luptovská
Associate Production Manager
marcela.luptovska@binaconf.com
LinkedIn
Siddharth Singh
Research & Business Development Executive
Siddharth.singh@binaconf.com
Linkedin
