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18th & 19th October 2022


Excellence in Customer Interaction Summit

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Virtual ECI summit

Why attend virtual ECI summit?

After the initial whirlwind the pandemic caused for customer engagement and customer support, it’s a critical need for the global customer leaders to effectively create emotional connection in a digital age. Long term customer and employee loyalty and retention has been shattered. The customer expectations continue to rise. It has become a juggling act to strike the right balance of automated and human service.

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Topics of ECI

Key Insights

As we continue to navigate the future of work, BINA is back with an agenda developed from over 100+ hours of primary research with industry leaders, focussing on the aspects of customer interaction that bring our disciplines together. Join us on the journey to build meaningful customer interactions in the post-pandemic era.

See event schedule
  • Let’s go beyond vanity metrics
  • Implement Content Modularisation
  • Empower your field-force with precision insights – Can you? 
  • Do you know how you can strengthen customer loyalty?
  • Customer Analytics
  • Speech, text & interaction analytics – Can you bring it all together?
  • How to combine customer engagement strategy with culture?
  • Customer engagement in retail
  • Interactive Panel Discussion
  • Live Q&A
  • Artificial intelligence and robotics – Let’s dive in!
  • Blockchain – The new future is here!
  • Quality assurance with AI
  • Data-Driven Transformation – Sounds good right? 
  • Omnichannel Optimisation
  • How to bridge technology silos with IT?
  • The dynamic duo – VOE & VOC
  • Training, learning and development – Let’s do it together!
  • Customer engagement in Financial services
  • Interactive Panel Discussion
  • Live Q&A

Benefits of attending virtual summit

  • Live Presentations
  • 1:1 Meetings
  • Breakout Rooms
  • AI Networking
  • In-Platform Calls
  • Digital Contents
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Interested in becoming speaker?

Speakers' corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for your colleagues

Join growing list of our top speakers from world known companies. 

You'll be in good company

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division

Get comfortable and enjoy your conference

Welcome to our virtual venue

The offline to online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online ECI Summit Europe 2022 to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Customer Interaction, Contact Centers, New Technologies and Pandemic within the cross-industry. The agenda and speaker faculty is unrivaled, yet ECI Europe 2022 is so much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.

Power of connections

Connect with the leaders in your industry

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication

Customer Experience, Customer Care & Service Quality, Customer Journey, Retention & Loyalty Programs, Information Technology & AI, Customer Insight & Satisfaction, Digital Transformation, Contact Centres, Client Relationship Development, Channel & Multichannel Management, Omnichannel Management, Marketing & Sales, Touch Points, Social Media & Brand Management

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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

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Contact us

Saba Parveen

Production Associate

Anita Lohr

Anita Lohr

Senior Marketing Manager

Shorya Khaitan

Business Development Associate