Virtual ECI summit
Why attend virtual ECI summit?
After the initial whirlwind the pandemic caused for customer engagement and customer support, it’s a critical need for the global customer leaders to effectively create emotional connection in a digital age. Long term customer and employee loyalty and retention has been shattered. The customer expectations continue to rise. It has become a juggling act to strike the right balance of automated and human service.
Topics of ECI
Key Insights
As we continue to navigate the future of work, BINA is back with an agenda developed from over 100+ hours of primary research with industry leaders, focussing on the aspects of customer interaction that bring our disciplines together. Join us on the journey to build meaningful customer interactions in the post-pandemic era.
18
October
- Let’s go beyond vanity metrics
- Implement Content Modularisation
- Empower your field-force with precision insights – Can you?
- Do you know how you can strengthen customer loyalty?
- Customer Analytics
- Speech, text & interaction analytics – Can you bring it all together?
- How to combine customer engagement strategy with culture?
- Customer engagement in retail
- Interactive Panel Discussion
- Live Q&A
19
October
- Artificial intelligence and robotics – Let’s dive in!
- Blockchain – The new future is here!
- Quality assurance with AI
- Data-Driven Transformation – Sounds good right?
- Omnichannel Optimisation
- How to bridge technology silos with IT?
- The dynamic duo – VOE & VOC
- Training, learning and development – Let’s do it together!
- Customer engagement in Financial services
- Interactive Panel Discussion
- Live Q&A
Benefits of attending virtual summit
- Live Presentations
- 1:1 Meetings
- Breakout Rooms
- AI Networking
- In-Platform Calls
- Digital Contents
Interested in becoming speaker?
Speakers' corner
Use this opportunity to gain new important contacts in your industry and other benefits.
Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for your colleagues
Join growing list of our top speakers from world known companies.
You'll be in good company
Switzerland
Netherlands
UK
Germany
Italy
Germany
Germany
Europe
Croatia
About us
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Don't just take our word for it
What they say about us
Get comfortable and enjoy your conference
Welcome to our virtual venue
The offline to online transformation of events and conferences after the pandemic and the proven success of our previous virtual conferences, BINA is ready to host another fully online ECI Summit Europe 2022 to deliver a new and impactful virtual experience. Attendees will be able to participate virtually in vital conversations around the Customer Interaction, Contact Centers, New Technologies and Pandemic within the cross-industry. The agenda and speaker faculty is unrivaled, yet ECI Europe 2022 is so much more than what we’ve managed to fit on paper. With live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions, Interactive exhibition features, plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office, enabling all delegates to gain inspirational and actional knowledge they can use to drive their own organizations forward.
Power of connections
Connect with the leaders in your industry
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication
Customer Experience, Customer Care & Service Quality, Customer Journey, Retention & Loyalty Programs, Information Technology & AI, Customer Insight & Satisfaction, Digital Transformation, Contact Centres, Client Relationship Development, Channel & Multichannel Management, Omnichannel Management, Marketing & Sales, Touch Points, Social Media & Brand Management
Thanks for everything
Sponsors
Interested in becoming a sponsor?
We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.
Feel free to
Contact us
Saba Parveen
Production Associate
saba.parveen@binaconf.com
LinkedIn
Anita Lohr
Senior Marketing Manager
anita.lohr@binaconf.com
LinkedIn
anita.lohr@binaconf.com
Shorya Khaitan
Business Development Associate
eci@binaconf.com
LinkedIn
eci@binaconf.com
