EICC Barcelona
Excellence in Contact Center
Sponsors
Knowledge partners
ABOUT
EICC
Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
EICC
Schedule
Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!
OCTOBER
TOPICS
- Customer journey
- Conversational AI
- Customer centricity
- Omnichannel communication
- Panel Discussion
- Roundtable Brainstorming
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45: Keynote session 1
- 09:45 – 10:30: Keynote session 2
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session 3
- 11:45 – 12:30: Keynote session 4
- 12:30 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
- 14:00 – 14:45: Keynote session 5
OCTOBER
TOPICS
- Artificial Intelligence
- Customer service
- Contact Center
- Personalization & Customization
- Panel Discussion
- Roundtable Brainstorming
SCHEDULE
- 09:00 – 09:45 Keynote session 7
- 09:45 – 10:30 Keynote session 8
- 10:30 – 11:00 Networking Break
- 11:00 – 11:45 Keynote session 9
- 11:45 – 12:30 Keynote session 10
- 12:30 – 13:00 Interactive Panel Discussion
- 13:00 – 14:00 Business Lunch Break
- 14:00 – 14:45 Keynote session 11
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Telecommunication, and Insurance involved in:
Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbots
WHATˇS INSIDE
Pre-register today &
get your access to Binaconf
30 days return policy.
- Learn from expert speakers
- Ensure your spot is reserved
- Get access to exclusive content
- Network with others
WELCOME TO
Barcelona
Overlooking the Mediterranean Sea, and famous for Gaudí and other Art Nouveau architecture, Barcelona is one of Europe’s trendiest cities. It’s a hub of new cultural, fashion, and cuisine trends. It combines the creativity of its artists and designers with respect and care for local traditions.
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
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Don't just take our word for it
What they say about us
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
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Marcela Luptovská
Production Manager
marcela_luptovska@binaconf.com
LinkedIn