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25th & 26th October 2023

EICC Barcelona

Excellence in Contact Center
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ABOUT

EICC

Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
 
 
 
 
 
 
EICC

Schedule

Enhance your customer experience skills and take your career to new heights by attending the ICEM Summit Berlin. Led by industry experts and featuring real-world examples and the latest insights, this is a unique opportunity to learn how to create exceptional customer experiences in the post-pandemic world. Don’t miss out on this valuable learning experience – register now and join us in Berlin!

OCTOBER
25
TOPICS
  • Customer journey
  • Conversational AI
  • Customer centricity
  • Omnichannel communication
  • Panel Discussion
  • Roundtable Brainstorming
SCHEDULE
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:45: Keynote session 1
  • 09:45 – 10:30: Keynote session 2
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 3
  • 11:45 – 12:30: Keynote session 4
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Business Lunch Break
  • 14:00 – 14:45: Keynote session 5
Get more detailed schedule
OCTOBER
26
TOPICS
  • Artificial Intelligence
  • Customer service
  • Contact Center
  • Personalization & Customization
  • Panel Discussion
  • Roundtable Brainstorming
SCHEDULE
  • 09:00 – 09:45 Keynote session 7
  • 09:45 – 10:30 Keynote session 8
  • 10:30 – 11:00 Networking Break
  • 11:00 – 11:45 Keynote session 9
  • 11:45 – 12:30 Keynote session 10
  • 12:30 – 13:00 Interactive Panel Discussion
  • 13:00 – 14:00 Business Lunch Break
  • 14:00 – 14:45 Keynote session 11
Get more detailed schedule
2023

Speakers

Laura Tengerdi

Head Of Customer Experience - Managing Director | Unicredit bank

Hungary

Carsten Hilbers, M.A

Director Customer Experience | Customer Journey Management | Digital Self-Service | Tele Columbus AG

Germany

Nick Pavlidis

Senior Project Manager | Customer Experience & Digitzation | Deutsche Telekom

Germany

Marcus Nessler

Head of Customer Experience | Samsung

Germany

François Protopapa

Senior Solution Architect | Elastic

Switzerland

Eline Koorndijk

Customer Experience Management & Innovation bei Swiss Life | Swiss Life

Switzerland

Peter Eisele

CX and Service Design | Congstar

Germany

Martin Gazárek

Customer division director | CSOB

Slovakia

Serra Tileylioglu

Manager of Digital Channels Experience, Senior |du

UAE

Begüm Saraçoğlu

Head of Digital Experience |Türk Telekom

Turkey

Scott Lee Holloway

Voice of the Customer Manager | APS Bank

Malta

Karin Walter

Customer Experience Manager | Tele2

Sweden

Gohar Tarkhanyan

Head of Customer Experience | Inecobank CJSC

Armenia

Aymen Ismail

Head of Customer Engagement Solutions | smart Europe GmbH

Germany

Daniela Bolder

Director Customer Experience | Sky

Germany

Tamer I. El Tahan, MSc. CXPA.

Head Of Digital Experience. Change Management Consultant. Digital Transformation Expert | Telecom Egypt

Egypt

Oskar Stenzel

Regional Vice President for DACH | FullStory

Germany

Bendeguz Gellen

Customer Lifecycle Daily Business | Erste Group Bank AG

Austria

Emelie Paulsson

Process Excellence Manager | Tele2

Sweden
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POWER OF CONNECTIONS

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Telecommunication, and Insurance involved in:

Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbots

 
Risk free

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for event

Get your access to Binaconf today.

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WHATˇS INSIDE

Pre-register today &
get your access to Binaconf

30 days return policy.

  • Learn from expert speakers
  • Ensure your spot is reserved
  • Get access to exclusive content
  • Network with others
Reserve my seat
WELCOME TO

Barcelona

Overlooking the Mediterranean Sea, and famous for Gaudí and other Art Nouveau architecture, Barcelona is one of Europe’s trendiest cities. It’s a hub of new cultural, fashion, and cuisine trends. It combines the creativity of its artists and designers with respect and care for local traditions.

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ABOUT US

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience

Don't just take our word for it

What they say about us

“

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience
“

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries
“

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center
“

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction
“

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations
“

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková

Operations Lead
kristina.zatkova@binaconf.com
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Marcela Luptovská

Production Manager
marcela_luptovska@binaconf.com
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