Excellence in Customer Interaction Summit EMEA
Frankfurt
EMEA SUMMIT
Why attend EMEA Summit?
The rapidly changing world is bringing changes not only in technology but also in the customer himself. Events such as the pandemic brought new problems, like job insecurity, fear of the future, social distancing, physical and mental health problems, and many more. That’s why now is the right time to show customer service and support quality. People desperately need to know how important they are and what the companies are willing to do for them. It is necessary to restore safety and peace to customers and find ways to satisfy their current needs with innovative solutions. Businesses need to transform and evolve to not only meet basic needs but to go far and beyond. Join us to hear the latest trends and ideas from organizations at the leading edge of transforming how they engage with their customers and deliver a compelling, differentiating customer experience. Come to our conference and raise customer care to another level.
Topics at Glance
Key Insights
The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. Join us at this conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Customer Interaction.
- The future of Customer Interaction
- Integrated Omnichannel Experience
- Managing Customer Expectations
- Experts Panel Discussion
- Unlock new insights through live Q&A
- Customer Service:
AI, Chatbots, and Beyond
- Is self-service the new future?
- The role of Customer Advocacy
- Leveraging Customer Feedback
- Customer Journeys that foster Loyalty
- Experts Panel Discussion
- Unlock new insights through live Q&A
Benefits of attending the EMEA summit
- Benchmarking
- Get new ideas and solutions
- Getting a Handle on the Market
- Brand Building
- Discover the latest trends
- Gain irreplaceable knowledge
- Get certified and learn new skills
Interested in becoming speaker?
Speakers' Corner
Use this opportunity to gain new important contacts in your industry and other benefits.
Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Professional Photographer
In-house assistant on site
Guest passes for your colleagues
Where it's all gonna happen
Welcome to Frankfurt
Frankfurt is a vibrant and culturally rich city, known for its stunning architecture, delicious cuisine, and bustling atmosphere. Located in the heart of Germany, it is a hub for finance and business, making it an ideal location for conferences and events.
Le Méridien
Wiesenhüttenpl. 38, 60329 Frankfurt am Main, Germany
Power of connections
Whom will I meet there
Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:
Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot
Don't just take our word for it
What they say about us
About us
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
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Interested in becoming a sponsor?
We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
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Marcela Luptovská
Production Manager
marcela_luptovska@binaconf.com
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