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3rd & 4th May 2023

Excellence in Customer Interaction Summit EMEA



Why attend EMEA Summit?

The rapidly changing world is bringing changes not only in technology but also in the customer himself. Events such as the pandemic brought new problems, like job insecurity, fear of the future, social distancing, physical and mental health problems, and many more. That’s why now is the right time to show customer service and support quality. People desperately need to know how important they are and what the companies are willing to do for them. It is necessary to restore safety and peace to customers and find ways to satisfy their current needs with innovative solutions. Businesses need to transform and evolve to not only meet basic needs but to go far and beyond. Join us to hear the latest trends and ideas from organizations at the leading edge of transforming how they engage with their customers and deliver a compelling, differentiating customer experience. Come to our conference and raise customer care to another level.

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Topics at Glance

Key Insights

The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. Join us at this conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Customer Interaction.

  • The future of Customer Interaction
  • Integrated Omnichannel Experience
  • Managing Customer Expectations
  • Experts Panel Discussion 
  • Unlock new insights through live Q&A
  • Customer Service:
    AI, Chatbots, and Beyond
  • Is self-service the new future?
  • The role of Customer Advocacy 
  • Leveraging Customer Feedback
  • Customer Journeys that foster Loyalty
  • Experts Panel Discussion 
  • Unlock new insights through live Q&A

Benefits of attending the EMEA summit

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills
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Interested in becoming speaker?

Speakers' Corner

Use this opportunity to gain new important contacts in your industry and other benefits.

Maximum exposure
Excellent publicity
Update on latest development’s
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
Professional Photographer
In-house assistant on site
Guest passes for your colleagues

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Where it's all gonna happen

Welcome to Frankfurt

Frankfurt is a vibrant and culturally rich city, known for its stunning architecture, delicious cuisine, and bustling atmosphere. Located in the heart of Germany, it is a hub for finance and business, making it an ideal location for conferences and events.

Le Méridien
Wiesenhüttenpl. 38, 60329 Frankfurt am Main, Germany

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Power of connections

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Pharmaceutical, Telecommunication and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbot

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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Interested in becoming a sponsor?

We’d love to hear from you. Learn more about our sponsorship packages and how we could help your business.

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Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Marcela Luptovská

Production Manager