26 – 27. March 2025
ICEM SUMMIT
International Customer Experience Management Summit
Sponsors
Knowledge partners
ICEM BERLIN
Discover the latest trends
in customer experience
Get ready for the 22nd Annual ICEM Summit Berlin, the ultimate gathering for CX trailblazers! This isn’t just another conference; it’s a high-energy, immersive experience for those passionate about revolutionizing customer connections. Join us in dynamic Berlin for groundbreaking insights, electrifying sessions, and unparalleled networking. Propel your career and your organisation’s CX to new heights. Don’t miss this extraordinary opportunity!
STARTS IN
What to expect
- Visionary Keynotes
- Hands-On Workshops
- Exclusive Networking
- Innovative Tech Showcase
- Success Stories
- Dynamic Panels
”I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.
Director Customer ExperienceTelefonica
CONFERENCE VENUE
Welcome to Berlin
Berlin, renowned for its vibrant culture and history, stands as a thriving hub for business and corporate opportunities. Known for its dynamic startup ecosystem and innovation-driven environment, Berlin attracts global enterprises and entrepreneurs alike. The city’s robust infrastructure, diverse talent pool, and strategic location in Europe make it an ideal venue for international conferences. Hosting the International Customer Experience Management Summit in Berlin offers unparalleled access to cutting-edge insights, networking opportunities with industry leaders, and exposure to the latest trends in customer experience management, ensuring a transformative event for all attendees.
ICEM SUMMIT
Schedule
Join us for an unparalleled journey into the forefront of customer experience innovation. Engage with industry trailblazers, uncover real-world success stories, and gain cutting-edge insights to craft exceptional customer experiences. Elevate your skills and advance your career at this invaluable event in vibrant Berlin. Don’t miss out—register now to secure your spot!
MARCH
26
TOPICS
- Unlocking Customer Insights through Advanced Analytics
- AI-driven Automation: Personalising Customer Experiences
- Enhancing Digital Satisfaction with AI-driven Personalization
- Exploring Future Trends in Digital Customer Interactions
- Conversational Cloud: Enhancing Customer Engagement
- End-to-End Digital Experience Management Strategies
- AI Insights for Customer-Centric Operations
- Data-Driven CX Optimization Strategies
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45: Keynote session
- 09:45 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:15: Keynote session
- 12:15 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
MARCH
27
TOPICS
- AI in Customer Support: Revolutionising Service Delivery
- Digital Transformation Strategies for Enhanced CX
- Leveraging Conversational AI for Effective Customer Engagement
- AI-Powered Personalization in Customer Experiences
- Optimising Omni-Channel Integration for Seamless CX
- Real-Time Data Analytics for Immediate CX Impact
- Strategies for Seamless Omnichannel Experience Design
- Transforming Customer Service with AI and Automation
SCHEDULE
- 08:45 – 09:00: Introduction & welcome speech by chair
- 09:00 – 09:45: Keynote session
- 09:45 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:15: Keynote session
- 12:15 – 13:00: Interactive Panel Discussion
- 13:00 – 14:00: Business Lunch Break
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Retail sector, Banking, Pharmaceutical, Telecommunication, and Insurance involved in:
Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary accommodation
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
Sponsorship
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
Unnati Jain
Production Associate
unnati.jain@binaconf.com
Linkedin
