19th & 20th March 2026
ICEM Berlin
International Customer Experience Management
See scheduleSee speakers
Join us at the 24th Annual ICEM Berlin – where CX leaders, digital innovators, and transformation strategists unite to shape the future of customer experience. Discover cutting-edge insights on AI-driven service, human-centered design, and customer interaction, all through inspiring talks and high-impact networking.
Trusted by professionals (4.8 of 5)
Prepare for the 24th Annual International Customer Experience Management Summit Berlin, where the future of customer experience comes to life! This is more than an event—it’s a game-changing experience for those passionate about revolutionizing customer engagement. Immerse yourself in the vibrant atmosphere of Munich, where cutting-edge ideas meet powerful discussions and invaluable connections. Amplify your skills, fuel your CX strategy, and step into a world of limitless possibilities. Don’t miss out on this chance to lead the charge in the CX revolution!
- Resilient CX Strategies – Thriving amid uncertainty and shifting demands.
- AI-Driven Journeys – Intelligent automation for scale and personalization.
- Data as a Growth Engine – Turning insights into measurable outcomes.
- Next-Gen Experience Design – Seamless, human-centered digital journeys.
- Cross-Industry Learning – Best practices from banking, retail, telecom & more.
- Strategic Networking – Engage with senior leaders shaping the CX future.
Key Themes
Day 1
AI as the Catalyst for Operational Reinvention
As AI moves from augmentation to orchestration, leaders in Technology, Operations, and Innovation will explore how intelligent systems are reshaping decision-making, service delivery, and customer engagement. This day focuses on the shift from reactive CX to proactive, AI-powered ecosystems.
Expect sessions on
- Autonomous Operations & Intelligent Workflows
- Predictive Analytics & Real-Time Decisioning
- Ethical AI Deployment & Governance
- Rethinking KPIs in an AI-Driven Enterprise
Day 2
Omnichannel as the Operating System of Experience
Omnichannel is no longer a CX strategy, it’s the infrastructure of modern engagement. Leaders in Digital Strategy, Contact Experience Operations, and Customer Success will gain insights into designing seamless, scalable, and emotionally intelligent service across every touchpoint.
Expect sessions on
- Unified Experience Architecture & Channel Fluidity
- Human-Digital Collaboration in Service Design
- Personalization at Scale: Data, Context, and Timing
- Building Trust Across Fragmented Journeys
Get full event details.
Just One Click Away
- The event brochure with the full agenda
- Highlights from last year’s summit
- A complete list of speakers and topics
- Exclusive offers tailored for your company
- Digital library 2024-25
- Details on corporate benefits
POWER OF CONNECTIONS
Whom will I meet there
Attendees:
- C-Level Executives
- Directors
- Heads of Departments
- Senior Managers
Focus Areas:
- Customer Experience
- Customer Success
- Digital Experience
- Insight & Satisfaction
- Digital Transformation
- Omnichannel Management
- Quality Assurance
- Knowledge Management
- Conversational AI
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
Retail · Banking · Insurance · Telecommunication ·
JOIN EVENT
Get your access to event
Single entry
Early Bird Discount
Secure your access to the ICEM Summit today
and benefit from our limited-time offer.
- Access to event app
For teams
Group pass
- Get team access for up to 4 colleagues
- Access to digital content
- Complimentary accommodation
WELCOME TO
Berlin
Berlin, renowned for its vibrant culture and history, stands as a thriving hub for business and corporate opportunities. Known for its dynamic startup ecosystem and innovation-driven environment, Berlin attracts global enterprises and entrepreneurs alike. The city’s robust infrastructure, diverse talent pool, and strategic location in Europe make it an ideal venue for international conferences. Hosting the International Customer Experience Management Summit in Berlin offers unparalleled access to cutting-edge insights, networking opportunities with industry leaders, and exposure to the latest trends in customer experience management, ensuring a transformative event for all attendees.
Where it's all gonna happen
Enjoy a comfortable stay with panoramic views in central Berlin.
This modern high-rise offers comfortable rooms with fast Wi-Fi, contemporary amenities, and panoramic city views. On-site wellness, fitness facilities, and multiple dining options make it easy to recharge between sessions, while a rooftop terrace provides a unique setting for evening networking. With professional conference facilities, multiple meeting rooms, and a large ballroom, the hotel is well suited for talks, workshops, and social events—all in the heart of Berlin.
Park Inn by Radisson Berlin Alexanderplatz
Alexanderpl. 7,
10178 Berlin, Germany
ABOUT US
Excellence through knowledge
Founded in 2013, BINA is a global leader in event management, specialising in in-person and virtual conferences. Headquartered in Central Europe, Slovakia, and supported by three overseas offices with recent expansions in Germany and India, we connect professionals worldwide. Our expertise spans industries such as Financial Services, Telecommunications, Pharmaceuticals, Retail, Aviation, Tourism, and Automotive.
We are young, energetic, focused, and determined to deliver the best customer experience to our clients. At BINA, we’re committed to setting new standards of excellence and exceeding expectations in every event we deliver.
5000
Industry Experts Engaged
200
Partner Organizations
80
Repeat Participation Rate
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
LinkedIn
Navya Dhar
Production Executive
navya.dhar@binaconf.com
LinkedIn
