ICEM SUMMIT
International Customer Experience Management Summit
ICEM summit online
Why attend ICEM summit online?
Customer Interaction has never been more important. The Covid-19 pandemic, social distancing, and lockdowns brought a sudden channel shift to digital self-service and remote channels as well as the need for greater remote working and consideration for customer and employee wellbeing. Mobilizing sudden, rapid transformational change has required new innovative approaches and for the whole organization to align its resources, strategy, and culture around the customer. The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. I hope you will join me at this important conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Contact Centers.
Topics of ICEM
Key Insights
150
delegates
100
companies
20
speakers
Key insights from first day
- Create a great CX centricity Strategy
- CX transformation: How to deliver radical impact
- Digital Transformation in Financial Services
- Making data work
- Integrated customer
and employee experience strategy - The age of the employee
- The Future of Us
- In pursuit of experience centric transformation
- Interactive panel discussion
- Live Q&A with experts
Key insights from second day
- Customer journey mapping
- Customer Engagement Megatrends for 2022
and How to Excel - The Autonomous Customer:
Cloudy with a chance of AI - Developing a Digital Platform For Business Clients
- Chatbot or human, this is the question
- From a Call Center
to Omnichannel Customer Experience - Enhancing Customer Experience using AI
- Experiences don’t matter; memories do
- Interactive panel discussion
- Live Q&A with experts
Benefits of attending virtual summit
- Live Presentations
- 1:1 Meetings
- Breakout Rooms
- AI Networking
- In-Platform Calls
- Digital Contents
Well known industry leaders and emerging talents
Meet your speakers
UK
UK
UK
Netherlands
Netherlands
France
UK
Turkey
UK
UAE
Turkey
Turkey
Turkey
Germany
UK
UK
UK
UK
Sweden
Netherlands
Germany
Slovakia
Austria
Turkey
UK
Don't just take our word for it
What they say about us
Get comfortable and enjoy your conference
Welcome to our virtual venue
In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our ICEM Summit 2022 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office.
Thanks for everything
Sponsors
Knowledge partners
Interested in becoming a sponsor?
If your company is interested in sponsoring ICEM Summit London 2022, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Hanka Kundratova
Associate Production Manager
hanka.kundratova@binaconf.com
LinkedIn
