22 – 23. January 2025
ICEM SUMMIT
International Customer Experience Management Summit London
ICEM LONDON VIRTUAL
Discover the latest trends that are shaping the future of customer experience
STARTS IN
The ICEM Summit London 2025 is going virtual, offering an immersive, interactive platform for CX professionals. This is more than just an online event—it’s a chance to explore cutting-edge trends, innovative strategies, and best practices in customer experience. Engage in real-time discussions, gain certifications, and connect with industry leaders. Get ready to transform your customer interactions and stay ahead in the evolving digital landscape of CX.
What to expect
- Benchmarking
- New ideas and solutions
- Getting a handle on the market
- Brand building
- Discovering the latest trends
- Gaining irreplaceable knowledge
- Certification and learning new skills
”I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.
Director Customer ExperienceTelefonica
Get full event details.
Just One Click Away
- The event brochure with the full agenda
- Highlights from last year’s summit
- A complete list of speakers and topics
- Exclusive offers tailored for your company
- Digital library 2024-25
- Details on corporate benefits
ICEM SUMMIT
Schedule
Getting into the virtual ICEM Summit London 2025 for an unparalleled dive into customer experience innovation. Learn from top industry experts, explore real-world applications, and gain forward-thinking insights to create outstanding customer interactions. Elevate your skills and advance your career with this exclusive opportunity. Register now to secure your spot in this transformative virtual experience!
JANUARY
22
TOPICS
- AI-Driven Personalization in CX
- Integrating Omni-Channel Experiences
- Data Analytics for Customer Insights
- Sustainable CX Practices in Europe
- Real-Time Customer Feedback Mechanisms
- Automation and Human Touch in CX
- GDPR and Ethical Data Usage
- Mobile-Centric Customer Strategies
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
JANUARY
23
TOPICS
- Latest CX Innovations
- CX Strategies in Financial Services
- Enhancing B2B Customer Experiences
- Personalization in Retail CX
- Conversational AI and Customer Engagement
- Reinventing Customer Loyalty Programs
- Advanced CX Metrics Beyond NPS
- Managing Hybrid CX Teams
SCHEDULE
- 09:00 – 09:15: Introduction & welcome speech by chair
- 09:15 – 10:00: Keynote session
- 10:00 – 10:30: Keynote session
- 10:30 – 11:00: Networking Break
- 11:00 – 11:45: Keynote session
- 11:45 – 12:30: Keynote session
- 12:30 – 13:00: Interactive Panel Discussion
- 13:15 – 14:00: Business Lunch Break
- 14:00 – 14:45: Keynote session
WHATˇS INSIDE
Register now
and gain team access
to this event
By registering early you get:
- Team access for up to 4 colleagues
- Access to a digital library
- Exclusive content
- Complimentary consulting
ABOUT US
Excellence through knowledge
Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.
1000
organized events
50
countries hosted our events
10
years of experience
POWER OF CONNECTIONS
Whom will I meet there
Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Banking, Fintechs and Insurance involved in:
Customer Experience Management | Knowledge Management | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Customer Journey Mapping | Conversational AI and Chatbots
WELCOME TO
Our virtual venue
BINA is excited to announce the fully virtual International Customer Experience Management (ICEM) Summit London 2025. As the landscape of customer experience evolves at the forefront of delivering exceptional service. This year’s summit will feature insightful keynote speeches, panel discussions, and interactive workshops on crucial topics such as omni-channel communication, AI-driven customer experience, and advanced workforce management strategies. Our aim is to provide actionable insights, foster meaningful connections, and showcase innovative approaches in customer experience. Join us for an impactful and engaging virtual event!
Sponsorship
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
kristina.zatkova@binaconf.com
LinkedIn
Unnati Jain
Production Associate
unnati.jain@binaconf.com
Linkedin
