ICEM SUMMIT
International Customer Experience Management Summit
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ICEM ISTANBUL 2020
Why Attend ICEM Summit Istanbul 2020?
Topics of ICEM
Key Insights
Key insights from first day
- 2020 & beyond: the future of CX
- Customer Journey mapping
- Customer Experience Design
- AI & IA importance in CX
- Delivering Digital Transformation
Key insights from second day
- Omnichannel Management
- Customer Insight and Feedback
- Implementing Customer Strategy
- Customer Centric Culture change in practice
- People Management
What our attendants value most
Conference Benefits
Who needs this
Designed for chiefs, directors, heads, leaders, managers and executives
For everyone involved in: Customer Experience Management | Digital Care | Information Technology | Product Management | Client relationship Development | Customer Life Cycle Strategies | CRM & Omni Channel Management | Customer Care & Service Quality Retention & Loyalty Programs | Customer Insight & Satisfaction | Enterprises Feedback Management | Channel & Multichannel Management | Process Excellence | Social Media & Brand Management | Marketing sales
Well known industry leaders and emerging talents
Meet your speakers
Everything you need to know
Conference schedule 2020
- 08:30AM – 09:00AM / Registration open / Grab a cup of coffee, your badge and conference material
- 09:00AM – 09:30AM Opening Remarks by Chair Introductions – know your peers before we start
- 9:30AM – 11:00AM / Keynotes / Keynotes, case studies & presentations
- 11:00AM – 11:30AM Morning networking break Coffee, tea, fresh juices, bakery delights & fruits will be served
- 11:30AM – 12:30AM Keynotes Keynotes, case studies & presentations
- 12:30PM – 01:15PM Roundtable Roundtable Brainstorming session
- 01:15PM – 02:00PM Lunch Break Premium buffet lunch with coffee and drinks
- 02:00PM – 03:30PM Keynotes Keynotes, case studies & presentations
- 03:30PM – 04:00PM Afternoon networking break Coffee, tea, fresh juices, bakery delights & fruits will be served
- 04:00PM – 05:00PM Keynotes Keynotes, case studies & presentations
- 05:00PM – 05:30PM Interactive discussion panel Panel of 4 industry experts will take this Q & A session
- 05:30PM – 06:00PM Closing ceremony Daily wrap up session and Closing remarks
- 06:00PM – 07:00PM Cocktail Reception Registration required
- 08:30AM – 09:00AM / Registration open / Grab a cup of coffee, your badge and conference material
- 09:00AM – 09:30AM / Opening Remarks by Chair / Quick review of Day 1
- 9:30AM – 11:00AM / Keynotes / Keynotes, case studies & presentations
- 11:00AM – 11:30AM / Morning networking break / Coffee, tea, fresh juices, bakery delights & fruits will be served
- 11:30AM – 12:30AM / Keynotes / Keynotes, case studies & presentations
- 12:30PM – 01:15PM / Roundtable / Roundtable Brainstorming session
- 01:15PM – 02:00PM / Lunch Break / Premium buffet lunch with coffee and drinks
- 02:00PM – 03:30PM / Keynotes / Keynotes, case studies & presentations
- 03:30PM – 04:00PM / Afternoon networking break / Coffee, tea, fresh juices, bakery delights & fruits will be served
- 04:00PM – 05:00PM / Keynotes / Keynotes, case studies & presentations
- 05:00PM – 05:30PM / Interactive discussion panel / Panel of 4 industry experts will take this Q & A session
- 05:30PM – 06:00PM / Closing ceremony / Daily wrap up session and Closing remarks
If you prefer to have schedule sent to you via mail please do it here.
Flexible pricing with no surprises
Conference Tickets
Basic pass
Conference passBusiness Lunch
Tea, coffee & snacks
Cocktail reception
Gold pass
Conference passAccommodation
Business Lunch
Tea, coffee & snacks
Cocktail reception
Premium pass
Premium Pass (Top)Conference Pass (X2)
Accommodation (X2)
Business Lunch
Tea, coffee, snacks
Cocktail reception
Need additional pricing info? Get in touch for custom and high-volume pricing.
Don't just take our word for it
What they say about us
Where it's all gonna happen
Welcome to Istanbul
Hyatt Centric Levent Istanbul Levent
Büyükdere Cd. No:136
34330 Beşiktaş/İstanbul
Turkey
Location & Arrival
Check all the transportation details on hotel’s website.
Thanks for everything
Knowledge partners
Interested in becoming a sponsor?
If your company is interested in sponsoring ICEM Summit Berlin 2020, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
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