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28th & 29th November 2023

CC Summit EMEA

Offering keynote talks, panel discussions, and networking, the summit aims to be a hub for sharing expertise, discussing emerging challenges, and presenting new tech solutions. Attend to stay ahead in the industry and gain invaluable insights from seasoned professionals.

Knowledge partners

Contact Centre Summit EMEA

The Contact Centre Summit is a conference that brings together professionals from the customer service and contact centre industry in the EMEA region. The summit features keynote speeches, panel discussions, and networking opportunities. The goal of the summit is to provide a platform for industry leaders and professionals to share knowledge and best practices, discuss emerging trends and challenges, and showcase new technologies and solutions. Join us at the Contact Centre Summit to stay ahead of the curve and gain valuable insights from the industry’s most experienced and knowledgeable professionals.

  • Benchmarking
  • Get new ideas and solutions
  • Getting a Handle on the Market
  • Brand Building
  • Discover the latest trends
  • Gain irreplaceable knowledge
  • Get certified and learn new skills


Unlock the keys to thriving contact centres by attending the BINA virtual conference. Our agenda, led by experts, features cutting-edge insights and real-life case studies from industry leaders. Take advantage of this opportunity to learn from the best and gain crucial knowledge on the current challenges, trends, and opportunities that will shape the future of contact centres. Register now and join us for this invaluable learning experience.

  • Contact Centre Tech
  • Emotional Intelligence
  • Future of CX 2024 & beyond
  • High-Performance Teams
  • Data Analytics Excellence
  • Remote Work Impact
  • Interactive Panel Discussion 
  • Collaborative Roundtable session
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule
  • Complaint Management
  • Workforce Management
  • Agent Training & Coaching
  • Omnichannel Communication
  • Customer-Centric Culture
  • Contact Centre Growth
  • Profitability & Excellence
  • Interactive Panel Discussion
  • 09:00 – 09:15: Introduction & welcome speech by chair
  • 09:15 – 10:00: Keynote session 
  • 10:00 – 10:30: Keynote session 
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session 
  • 11:45 – 12:30: Keynote session 
  • 12:30 – 13:00: Interactive Panel Discussion
  • 13:15 – 14:00: Business Lunch Break
Get more detailed schedule


Reserve my seat

Whom will I meet there

Members of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from the Banking, Telecommunication and Insurance involved in:

Contact Center | Customer Care | Customer Support I Digital Experience | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | Complaint management | Sales Distribution | Telesales & Quality assurance | Knowledge Management | Conversational AI and Chatbot

Limited offer

Last minute
registration discount

Secure your access to CC Summit today
and take advantage of our limited time offer.


Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 3 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary consulting 

Our virtual venue

Following the successful transformation of events and conferences from offline to online in response to the pandemic, BINA is thrilled to announce another fully virtual Contact Center Summit EMEA 2023. As remote work and digital transformation continue to gain momentum, contact centres play a crucial role in providing exceptional customer experiences. Our event showcases keynote speeches, panel discussions, and interactive workshops covering various topics, such as omni-channel communication, AI-assisted customer service, and workforce management. Our goal is to deliver valuable insights, practical strategies, and opportunities for networking and collaboration. Join us and experience the summit’s new and impactful virtual format. Enjoy the event!


Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


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Don't just take our word for it

What they say about us

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development

Kristína Zaťková

Operations Lead

Unnati Jain

Production Associate