22nd & 23th April 2026
Retail CX Summit
Retail & E-commerce Customer Experience Summit
Join the Retail & E-commerce Customer Experience Summit, a high-impact virtual gathering for senior retail, e-commerce, CX, and digital leaders focused on delivering seamless, personalised, and profitable customer experiences across digital and physical channels. Discover how leading brands are using AI-driven personalisation, intelligent automation, and data-led insights to improve conversion, loyalty, and lifetime value. Through inspiring keynotes, practical case studies, and immersive networking, gain actionable frameworks and peer insights to navigate evolving customer expectations and shape the future of retail and e-commerce CX in 2026 and beyond.
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Trusted by professionals (4.8 of 5)
This virtual summit offers unparalleled insights into the future of customer experience. You’ll gain access to breakthrough strategies, explore real-world success stories, and connect with global thought leaders driving innovation across industries.
- Connected Commerce
Bridging online, in-store, mobile, and marketplace experiences - Personalisation at Scale
From segmentation to real-time, AI-driven relevance - Experience-Led Growth
Turning CX into revenue, loyalty, and lifetime value - Operational Excellence
Designing CX that works for teams, tech, and margins - Trust, Ethics & Sustainability
Building long-term customer relationships responsibly
Key Themes
Day 1
Reimagining Retail CX in a Phygital World
Designing unified journeys that convert, retain, and inspire
Expect sessions on
- Omnichannel orchestration
- Customer journey design
- Experience consistency across touchpoints
- Retail operations & frontline enablement
Day 2
Intelligent, Personalised & Profitable Retail Experiences
Harnessing AI, automation, and insight responsibly
Expect sessions on
- AI & automation in retail CX
- Predictive personalisation
- Customer loyalty & lifetime value
- Ethical, transparent CX design
Get full event details.
Just One Click Away
- The event brochure with the full agenda
- Highlights from last year’s summit
- A complete list of speakers and topics
- Exclusive offers tailored for your company
- Digital library 2024-25
- Details on corporate benefits
MEET YOUR
Speakers
Blanca is the Head of Customer Management and Growth at Zurich since 2023, overseeing teams focused on retention, sales, cross-selling, and post-sales service, with added responsibility for claims service from January 2025. She previously led Customer Service & Sales for Partners and Digital, as well as transformation and strategy initiatives. With extensive experience in operations and customer experience, she also contributed to scalable digital operations at Zurich Klinc. Blanca holds a Bachelor’s and Master’s in Mechanical Engineering from the Polytechnic University (UPC).
POWER OF CONNECTIONS
Whom will I meet there
Attendees:
- Heads of Customer Experience
- Retail & E-commerce Directors
- Digital Transformation Leaders
- CX, Loyalty & CRM Heads
- Product, Omnichannel & Operations Leaders
Focus Areas:
- Customer Experience
- Retail
- Customer Support
- Digital Experience
- Customer Insight & Satisfaction
- Digital Transformation
JOIN EVENT
Exclusive Offer
Early Bird Discount
Secure your pass to the Contact Centre Summit Madrid and unlock a limited-time offer.
- Bring up to 4 colleagues
- Get access to all digital content
- Enjoy complimentary accommodation
For teams
Group pass
- Special rates for multiple attendees
- Full access to the event
- Networking and consultation opportunities
Contact us for customised rates
WELCOME TO
Virtual Summit Experience
Step into the future of the Retail & E-commerce Customer Experience Summit through our next-generation digital platform, designed for simplicity, engagement, and impact. Navigate an interactive loby, explore live keynotes and breakout sessions, and connect with peers in dynamic networking lounges. Speakers enjoy a dedicated backstage for smooth delivery, while attendees can visit virtual exhibitor zones showcasing cutting-edge CX solutions. Access exclusive resources, research reports, case studies, and on-demand content at your convenience. The platform opens one week prior and remains live for four weeks after, ensuring extended learning and lasting connections.
ABOUT US
Excellence through knowledge
Excellence through knowledge. With years of expertise in organizing professional conferences, we continue to foster environments where industry leaders share their insights, drive innovation, and push boundaries.
5000
+
Industry Experts Engaged
200
+
Partner Organizations
80
%
Repeat Participation Rate
Interested in becoming a sponsor?
If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Unnati Jain
Production Lead
unnati.jain@binaconf.com
LinkedIn
Kristína Zaťková
Operations Lead
Kristina.zatkova@binaconf.com
LinkedIn
