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Empowering knowledge

Since 2010
Upcoming events

COVID-19 Announcement

With COVID-19 continuing to impact people and countries around the world and having a dramatic impact on people, communities, and businesses around the world, our number one priority is the health and safety of our employees, those we do business with around the globe and the communities where we live and work. BINA is operating by guidance from local government and public health authorities across the globe. We have taken all possible measures to ensure their well-being. We have urged our employees worldwide to stay positive and do more and more digital communication with each other and all the customers they are supporting. We remain committed to taking care of our team and ensuring business continuity with a resilient approach. Lastly, you should know that our business is solid and growing. Soon we will announce the new dates for all the events affected in the last three months and 2021 event calendar. We are also launching a series of tailored webinars and virtual conferences. Looking forward to hosting you soon. Stay positive stay safe

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


organized events


countries hosted our events


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What we do

Services we provide for our clients


companies served


We are committed to deliver and sharing innovation. Our focus is on the future, our conferences are packed with case studies, insights and thought leadership that illustrate innovation in action and inspire you to push your Career and business forward. We are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry.

See upcoming conferences

In-house training programs

Personalized, tailored & customized courses only designed and taught by industry leaders. Powerful learning experience by participating in a collaborative & Impressive approach. Our in-house training programs are used by a wide range of companies and business to accommodate their need for staff training and development.

Need a quote for training?


We provide highly interactive and engaging workshops for those who are seeking effective professional development. We create an environment where ideas flow freely, and people enjoy the process. Fundamental concept is to bring all the bright minds together under one roof.

Explore our programs

In-person events

Packed with case studies, insights and thought leadership that illustrate innovation in action and inspire you to push your career and business forward. Happening in Berlin, Amsterdam, Madrid, Istanbul and other beautiful cities all around Europe.

See all in-person events

ICEM Summit Berlin 2024

ICEM Summit London virtual 2024

CC Summit Madrid 2024

ECI Munich 2024

ECC Lisbon 2024

ICEM Summit Amsterdam 2024

Virtual events

Exceptional keynote speeches, panel discussions, and interactive workshops covering various topics, valuable insights, practical strategies, and opportunities for networking and collaboration.

See all virtual events

ICEM Summit London virtual 2024

Contact Centre Summit EMEA Nov 2023


See all previous events

Committed to delivering and sharing innovation. Since 2010

See our archive

Speakers corner

Speaking at BINACONF event is a tremendously rewarding experience and comes with the added bonus

Maximum exposure
Excellent publicity
Update on latest developoment
Further learning opportunities
Benchmarking with experts from different industries
Establish important business contacts
In-house assistant on site
Professional Photographer
Guest passes for your colleagues

apply today

Choose your own

Sponsorship packages

Gold package

4 Free Entry Passes
One Speaking Slot
Guest Seats with discounts
Attendees listings
Exhibition space
On-site assistant
Brand exposure
Opportunity to lead Panel
One to One meeting
apply today

Silver package

Two Free Entry Passes
One Speaking Slot
Attendees listings
Guest Seats with discounts
One to one meeting
Opportunity to lead Panel
On site assistant
Brand exposure
Exhibition space
apply today

You can choose from one of the packages above or send us your requirements and we can have a tailor-made package for you according to your requirement you can just attend the summit as a delegate, for more details please contact us.

Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, as well as those from different countries.

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division

Feel free to

Contact us

Karen Radley

Head of Production

Manish Kailkhura

Head of Business Development

Gabriel Lee Mur

Head of Marketing

Anita Lohr

General Enquiries

    We are hiring

    Work with us

    Our vision is to be the world’s best event organizer. In an industry which is fast­ paced and dynamic, achieving the best is only possible when people are supported to learn, grow and excel. Ours is a collaborative culture where team members are like family – they’re always ready to help each other to overcome challenges and succeed. You’ll thrive in a friendly environment where people of many cultures and perspectives are willing to share their expertise. You’ll also receive formal learning opportunities that will enable you to explore your potential and lead your career in new and exciting directions. What makes our culture truly unique is that we are also committed to supporting your personal goals. Our flexible rosters and benefits package will provide you with plenty freedom and support to pursue your passions and priorities outside of work, whatever they may be.