ICEM summit Online
International Customer Experience Management Summit
ICEM summit Online
Why Attend ICEM summit Online?
Customer Interaction has never been more important. The Covid-19 pandemic, social distancing, and lockdowns brought a sudden channel shift to digital self-service and remote channels as well as the need for greater remote working and consideration for customer and employee wellbeing. Mobilizing sudden, rapid transformational change has required new innovative approaches and for the whole organization to align its resources, strategy, and culture around the customer. The future success of each business will depend on its ability to adjust its customer experience to the new realities and expectations of customers as we move to a post-Covid world. I hope you will join me at this important conference as we explore the success, challenges, and lessons learned by some of the industry leaders defining the future of Contact Centers.
Topics of ICEM
Key Insights
100
delegates
50
companies
20
speakers
Key insights from first day
- Begin by creating a user journey map that includes touchpoints.
- Identify and define gaps in the customer journey.
- Meet your customers where they are.
- Conduct customer persona research to understand your customer’s goals.
- Finding your customer in a sea of data.
- Interactive panel discussion
- Live Q&A with experts
Key insights from second day
- The top 10 customer service challenges and how to resolve them.
- In a digital-first world, how can you streamline the consumer experience?
- Why omnichannel experience (CX) is important for your business
- Key reasons to move towards an omnichannel customer care model.
- Personalising conversations with customers
- Interactive panel discussion
- Live Q&A with experts
Benefits of attending virtual summit
- Live Presentations
- 1:1 Meetings
- Breakout Rooms
- AI Networking
- In-Platform Calls
- Digital Contents
Well known industry leaders and emerging talents
Meet your speakers
Product Owner Customer Experience B2C
Retail Customer Success & Monetization Lead
Customer Experience Manager B2B
Marketing Transformation Lead
Director Sales
Director Customer Experience Management
Director Sales EMEA
Marketing Manager
Director CX & Product Management
Lead Customer Experience Manager
Don't just take our word for it
What they say about us
Get comfortable and enjoy your conference
Welcome to our virtual venue
In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move our ECI Summit 2021 to a fully online, virtual experience. Attendees will be able to participate virtually in vital conversations around the Contact Center and Pandemic within the cross-industry. will be able to partake in interactive and engaging experiences through a new dynamic virtual conference platform There will be live streaming, 1 to 1 meetings, Interactive panel discussions, Brainstorming round table sessions same as in offline/in-person events. The virtual system we will use also has interactive exhibition features and includes plentiful opportunities for sponsorship exposure, all while attendees connect from the comfort and safety of their home or office.
Thanks for everything
Sponsors and knowledge partners
Interested in becoming a sponsor?
If your company is interested in sponsoring ICEM Summit online 2021, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure
Feel free to
Contact us
Manish Kailkhura
Head Business Development
manish.kailkhura@binaconf.com
LinkedIn
Karen Radley
Conference Manager
icem@binaconf.com
Linkedin
Sara Huttova
Associate Production Manager
speakers@binaconf.com
Linkedin
