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22nd Annual In person

26 – 27. March 2025

ICEM SUMMIT

International Customer Experience Management Summit

Sponsors
Knowledge partners
ICEM BERLIN

Discover the latest trends
in customer experience

Get ready for the 22nd Annual ICEM Summit Berlin, the ultimate gathering for CX trailblazers! This isn’t just another conference; it’s a high-energy, immersive experience for those passionate about revolutionizing customer connections. Join us in dynamic Berlin for groundbreaking insights, electrifying sessions, and unparalleled networking. Propel your career and your organisation’s CX to new heights. Don’t miss this extraordinary opportunity!

STARTS IN
Get early access

What to expect

  • Visionary Keynotes
  • Hands-On Workshops
  • Exclusive Networking
  • Innovative Tech Showcase
  • Success Stories
  • Dynamic Panels

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

Director Customer ExperienceTelefonica
CONFERENCE VENUE

Welcome to Berlin

Berlin, renowned for its vibrant culture and history, stands as a thriving hub for business and corporate opportunities. Known for its dynamic startup ecosystem and innovation-driven environment, Berlin attracts global enterprises and entrepreneurs alike. The city’s robust infrastructure, diverse talent pool, and strategic location in Europe make it an ideal venue for international conferences. Hosting the International Customer Experience Management Summit in Berlin offers unparalleled access to cutting-edge insights, networking opportunities with industry leaders, and exposure to the latest trends in customer experience management, ensuring a transformative event for all attendees.

ICEM SUMMIT

Schedule

Join us for an unparalleled journey into the forefront of customer experience innovation. Engage with industry trailblazers, uncover real-world success stories, and gain cutting-edge insights to craft exceptional customer experiences. Elevate your skills and advance your career at this invaluable event in vibrant Berlin. Don’t miss out—register now to secure your spot!

MARCH
26
TOPICS
  • Unlocking Customer Insights through Advanced Analytics
  • AI-driven Automation: Personalising Customer Experiences
  • Enhancing Digital Satisfaction with AI-driven Personalization
  • Exploring Future Trends in Digital Customer Interactions
  • Conversational Cloud: Enhancing Customer Engagement
  • End-to-End Digital Experience Management Strategies
  • AI Insights for Customer-Centric Operations
  • Data-Driven CX Optimization Strategies
SCHEDULE
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:45: Keynote session
  • 09:45 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:15: Keynote session
  • 12:15 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Business Lunch Break
Get more detailed schedule
MARCH
27
TOPICS
  • AI in Customer Support: Revolutionising Service Delivery
  • Digital Transformation Strategies for Enhanced CX
  • Leveraging Conversational AI for Effective Customer Engagement
  • AI-Powered Personalization in Customer Experiences
  • Optimising Omni-Channel Integration for Seamless CX
  • Real-Time Data Analytics for Immediate CX Impact
  • Strategies for Seamless Omnichannel Experience Design
  • Transforming Customer Service with AI and Automation
SCHEDULE
  • 08:45 – 09:00: Introduction & welcome speech by chair
  • 09:00 – 09:45: Keynote session
  • 09:45 – 10:30: Keynote session
  • 10:30 – 11:00: Networking Break
  • 11:00 – 11:45: Keynote session
  • 11:45 – 12:15: Keynote session
  • 12:15 – 13:00: Interactive Panel Discussion
  • 13:00 – 14:00: Business Lunch Break
Get more detailed schedule
POWER OF CONNECTIONS

Whom will I meet there

Members of the Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from the Retail sector, Banking, Pharmaceutical, Telecommunication, and Insurance involved in:

Customer Experience Management | Customer Journey Mapping | Digital Experience & Chatbots | Information Technology & AI | Customer Insight & Satisfaction | Digital Transformation | Omnichannel Management | User Experience & Design Thinking | Knowledge Management | Conversational AI and Chatbots

Limited offer

Early bird registration discount

Secure your access to the ICEM Summit today
and take advantage of our limited time offer.

WHATˇS INSIDE

Register now
and gain team access
to this event

By registering early you get:

  • Team access for up to 4 colleagues
  • Access to a digital library
  • Exclusive content
  • Complimentary accommodation
Register now

I was awestruck by every conversation. This event brought customer experience to the forefront at various levels.

TelefonicaDirector Customer Experience

It was an honor to attend one of the most insightful events of the year. I suggest that you approach this in a way that will allow you to absorb and effectively use the information.

SEBHead of region Baltic Countries

Thoroughly enjoyed the whole experience, absolutely delighted to be a part of such a stupendous conference!

ABN Amro BankDirector Contact Center

Informative and Insightful, worth the time spent!.

Austrian TelecomVice President Customer Interaction

Excellent line of speakers, panels, informative agendas, case studies. A fabulous opportunity to learn from the best!

Royal Bank of ScotlandDirector Customer Operations

Hands down, one of the finest CX events! A wonderful opportunity to exchange ideas with diverse and bright minds.

ING BankHead of Division
ABOUT US

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.

1000

organized events

50

countries hosted our events

10

years of experience
Sponsorship

Interested in becoming a sponsor?

If your company is interested in sponsoring this event, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Feel free to

Contact us

Manish Kailkhura

Head Business Development
manish.kailkhura@binaconf.com
LinkedIn

Kristína Zaťková

Operations Lead
kristina.zatkova@binaconf.com
LinkedIn

Unnati Jain

Production Associate
unnati.jain@binaconf.com
Linkedin