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In-person events

Packed with case studies, insights and thought leadership that illustrate innovation in action and inspire you to push your career and business forward.



ICEM Summit Berlin 2024

ICEM Summit London virtual 2024

CC Summit Madrid 2024

ECI Munich 2024

ECC Lisbon 2024

ICEM Summit Amsterdam 2024


Previous events

18th Annual ICEM Summit Berlin 2023

ECC Summit Barcelona 2023

About us

Excellence through knowledge

Founded in 2013, we are globally recognized and leading event management company. Headquarters in heart of Europe with three overseas offices. At BINA with believe in empowerment through knowledge, our sole purpose at business is to design and deliver the best industrial conferences. Proudly we are specialized and experienced in delivering various niche conferences for Telecommunication, Finance, Banking, Insurance & Retail industry. Last year we served more than 1000 multinational companies throughout the Europe, our mission is to become number one conference organizer. We are young, energetic, focused, determined and dedicated to deliver the best customer experience to our clients.


organized events


countries hosted our events


years of experience

Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, as well as those from different countries.

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division

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Contact us

Karen Radley

Head of Production

Manish Kailkhura

Head of Business Development

Gabriel Lee Mur

Head of Marketing

Anita Lohr

General Enquiries

    We are hiring

    Work with us

    Our vision is to be the world’s best event organizer. In an industry which is fast­ paced and dynamic, achieving the best is only possible when people are supported to learn, grow and excel. Ours is a collaborative culture where team members are like family – they’re always ready to help each other to overcome challenges and succeed. You’ll thrive in a friendly environment where people of many cultures and perspectives are willing to share their expertise. You’ll also receive formal learning opportunities that will enable you to explore your potential and lead your career in new and exciting directions. What makes our culture truly unique is that we are also committed to supporting your personal goals. Our flexible rosters and benefits package will provide you with plenty freedom and support to pursue your passions and priorities outside of work, whatever they may be.