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Upcoming events

ICEM Summit Berlin 2024

ICEM Summit London virtual 2024

CC Summit Madrid 2024

ECC Lisbon 2024

ECI Munich 2024

ICEM Summit Amsterdam 2024

ICEM Summit London 2023

ECI Summit EMEA Lisbon 2023

Excellence in Customer Interaction Summit EMEA Frankfurt 2023

Contact Centre Summit Europe 2023

ICEM DACH Germany Austria Switzerland 2023

Marketing Excellence Summit Vienna 2023

18th Annual ICEM Summit Berlin 2023

Excellence In Customer Interaction 2023

Contact Centre Summit EMEA Barcelona 2023

ECC Summit Barcelona 2023

ICEM Summit Amsterdam 2023

Contact Centre Summit EMEA Nov 2023

Excellence In Human Resources Management 2023

ICEM Summit Amsterdam 2022

Optimising Contact Center Summit 2022


ECI Summit

Contact Center Summit Europe

ICEM Berlin 2022


Contact center summit

ICEM Summit London

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Don't just take our word for it

What they say about us

Very good selection of topics, very interactive. Very good location.

TelefonicaDirector Customer Experience

Many insights and important topics. Good venue, well organized.

SEBHead of region Baltic Countries

Great event, nice friendly staff from Bina. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!!

ABN Amro BankDirector Contact Center

There are very good and relevant speakers with the experience and expertise which is very appropriate. Having presentations in USB stick is great!

VodafoneDirector International Sales and Marketing Operations

The topics and discussions were of high level and really useful.

TurkcellDirector Customer Relations

Very good meeting with overall very relevant topics. Good opportunity to discuss, share experience and get connected.

Citi BankMember of board

Very enjoyable and extremely thought-provoking discussions in a very interactive group.

TelecomMember of Board Orange

All speakers were very good, interesting discussions, interesting topics, perfect!

T-MobileVice President Customer Experience

Interesting topics and good organization, good participants!

Austrian TelecomVice President Customer Interaction

This was my first ICEM Conference. I was amazed by the diversity of research topics on CX. I enjoyed networking with peers from cross industry, As well as those from different countries''

Royal Bank of ScotlandDirector Customer Operations

'Hot topics, fantastic speakers and lovely audience, & great location, I had great time thank you very much for the invitee. Looking forward to meeting you all next year. All the best!

ING BankHead of Division